Hello all, I have looked through all my archived emails for the list and
could not find an answer to this.
Every time we open a ticket, at a minimum 2 emails go out to every user that
is a member of the group. I have gone through the configuration setup many
times and still can not find out why. Could someone please shed some light
on this for me?
Thank you,
Peter Barton
Hello all, I have looked through all my archived emails for the list and
could not find an answer to this.Every time we open a ticket, at a minimum 2 emails go out to every user that
is a member of the group. I have gone through the configuration setup many
times and still can not find out why. Could someone please shed some light
on this for me?
Undeer Configuration:Queues:Scrips:
On Create and On Status Change, if I recall correctly.
I had the same problem. Whacking one of them (on status change in this
case) took care of it.