Double login required

RT Users
1

Hello,

Our privileged users are experiencing a problem whereby they must login
twice in order to perform an action on a ticket. E.g. They open RT at
the start of the day, login, click to take a case (or similar action)
and have to login again. RT will then behave normally for the rest of
the day.

Has anyone else experienced this? It’s RT 3.5.5, just authenticating
via the RT users table.

Stewart
Stewart Tranter
Computing Services
Loughborough University

E: s.g.tranter@lboro.ac.uk
W: http://www.lboro.ac.uk/computing/
T: +44 (0) 1509 223719
F: +44 (0) 1509 223989

2

Yep, this was reported and solution was found I think. Search in
rt-users@ archives.On 3/9/06, Stewart Tranter S.G.Tranter@lboro.ac.uk wrote:

Hello,

Our privileged users are experiencing a problem whereby they must login
twice in order to perform an action on a ticket. E.g. They open RT at
the start of the day, login, click to take a case (or similar action)
and have to login again. RT will then behave normally for the rest of
the day.

Has anyone else experienced this? It’s RT 3.5.5, just authenticating
via the RT users table.

Stewart

Stewart Tranter
Computing Services
Loughborough University

E: s.g.tranter@lboro.ac.uk
W: IT Services | Loughborough University
T: +44 (0) 1509 223719
F: +44 (0) 1509 223989

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