Hello,
I have RT and the mailgate set up and functioning. Comments on tickets
are inserted as expected.
However, every new ticket results in 2 responses to the person who opens
the ticket. The responses are sent out at the same time.
I assume that this is due to a configuration mistake on my part. Can
anyone tell me how to solve this problem?
Thank you.
David Cogley
Check out your scrips… during upgrades I’ve seen them duplicate
themselves… so it’s as easy as removing the duplicate entries.
-Stevo----- Original Message -----
From: “David Cogley” dcogley@leostream.com
To: rt-users@lists.bestpractical.com
Sent: Tuesday, July 20, 2004 10:18 AM
Subject: [rt-users] Double Email Replies
Hello,
I have RT and the mailgate set up and functioning. Comments on tickets
are inserted as expected.However, every new ticket results in 2 responses to the person who opens
the ticket. The responses are sent out at the same time.I assume that this is due to a configuration mistake on my part. Can
anyone tell me how to solve this problem?Thank you.
David Cogley
Be sure to check out the RT wiki at http://wiki.bestpractical.com
Stevo wrote:
Check out your scrips… during upgrades I’ve seen them duplicate
themselves… so it’s as easy as removing the duplicate entries.-Stevo
Agreed, this is what happened to my system during an upgrade also. I
had Scrips that said “From RT 2.X” and the standard ones both, so every
task was duplicated.
Easy to fix.
Nate Duehr, nate@natetech.com