I’m running RT 3.4.2 and I’d like to change the way replies are
handled. When the requestor replies to a message by the owner of
the ticket, he gets back his own message because of this global
scrip (or so I believe):
On Correspond, Notify Requestors and Ccs with Global Template:
I’d like the requestor not to get back his own messages. I don’t
think I can just delete this scrip because then he won’t get any
reply from the ticket owner.
Is there a way to distinguish, in a scrip, messages sent by the
requestor (or CC) from messages sent by an AdminCC?
In the end, I’d like:
AdminCCs to get all messages, messages from the ticket owner,
other AdminCCs, messages from the requestor, messages from the
the requestor and CCs to get only messages from the ticket
owner, AdminCCs ans CCs.
I’ve searched the Wiki documentation but found nothing that could
help. Any idea?
Marc Baudoin | Institut Pasteur
email@example.com | Pï¿½le informatique - systï¿½mes et rï¿½seau