Don't send email to requestor when ticket is resolved

Luke_Vanderfluit · February 16, 2006, 11:31pm

Hi.

How can I disable sending an email to the requestor when a ticket is
resolved?

Kind regards.

Luke

Les_Mikesell · February 17, 2006, 5:17am

How can I disable sending an email to the requestor when a ticket is
resolved?

One way is to click the ‘basics’ link on the ticket display
and set the status to resolved there.

Jason_Fenner1 · February 17, 2006, 2:14pm

If you don’t want that email sent out on a global basis, you can disable
the scrip for it under: Configuration -> Global --> Scrips

Luke Vanderfluit wrote: