Got RT 3.6.4 with fast_cgi, apache2 on a freebsd 6.2
I installed the scrip condition “ReplyToResolved” and the scrip action
"ForkIntoNewTicket" copied from the wiki.
The installation gave me a error about the “DropSetGIDPermissions()” so
I commented it out. Afterwards the new condition and action appeared in
the dropdown menu.
Unfortunately I run the install from the “ForkIntoNewTicket” two times.
How do I remove now the second action which have been created? But
that’s not the main problem.
Then I made a global script as followed:
Description: Replies to resolved tickets create a new ticket
Template: Global template: Correspondence
As I understand, this should create a new ticket if somebody answers to
a resolved ticket.
But when I tested it, it just added a new comment to the resolved ticket
and nothing else.
Do I have to restart the apache when I configured a new scrip?
Any suggestions? What did I do wrong?