Hi,
Sequence of events is as follows:
- Requestor raises a request by emailing to RT
- Owner sends an email from RT to requestor asking for clarifications
- Requestor responds with an email to RT
Is this second email treated as a new request or does RT identify it
as being linked to the original request (maybe based on the subject)?
Regards,
Kopi Patil
PS: Please forgive me if this is a dumb question. We are evaluating RT
for an internal administrative services request tracking and the
ability to link the subsequent emails with the original request is
CRITICAL.
Am 15.06.2006 17:08 Uhr schrieb “Kopinesh Patil” unter
kopinesh.patil@gmail.com:
Hi,
Sequence of events is as follows:
- Requestor raises a request by emailing to RT
- Owner sends an email from RT to requestor asking for clarifications
- Requestor responds with an email to RT
Is this second email treated as a new request or does RT identify it
as being linked to the original request (maybe based on the subject)?
Yes.
Regards,
Kopi Patil
PS: Please forgive me if this is a dumb question. We are evaluating RT
for an internal administrative services request tracking and the
ability to link the subsequent emails with the original request is
CRITICAL.
I recommend you buy the RT Essentials Book. It does cover all the basic
questions for management in the first chapter, which could easily be duped
“Selling RT to the masses”… A link to the book is in the sig added to all
mailing list mails.
Regards,
Harald
harald wagener
technical lead it
fcb wilkens
an der alster 42
20099 hamburg
hwagener@hamburg.fcb.com
t. +49(0)40-2881-1252
www.footeconebelding.de