¿does request-tracker3.6 need restart apache2 often?

RT Users
1

Hi and thanks in advance.

I just installed request-tracker3.6 in a debian lenny server.

It works perfect but today suddenly stopped to send email to users when a new ticket is created. Even, when we make a reply to requestor, the email is not sent.

In the history of the ticket when its created as new, the message which says that email outgoing was recorded is not present.

So after a very pain process, we restarted apache2:

/etc/init.d/apache2 restart

And RT started to send emails again.

Is it normal?

We read something about FastCGI but we are not pretty clear.

Do we have to restart the apache2 often ?

Can we setup anything to avoid apache2 restart ?

Thanks again.

José.

Lic. José Gregorio Díaz Unda.
Asesor de Tecnologías de Información y Comunicación.
Tel.: 58.0412.5518085
Skype: xt4mhz
Web: www.usb.ve - jgdu.blogspot.com

2

Hi,

You start debugging with logs. However, you better start with
upgrading your RT instance to 3.8.8 at least.On Fri, Jan 21, 2011 at 2:09 AM, Jose Diaz xt4mhz@yahoo.com wrote:

Hi and thanks in advance.

I just installed request-tracker3.6 in a debian lenny server.

It works perfect but today suddenly stopped to send email to users when a new ticket is created. Even, when we make a reply to requestor, the email is not sent.

In the history of the ticket when its created as new, the message which says that email outgoing was recorded is not present.

So after a very pain process, we restarted apache2:

/etc/init.d/apache2 restart

And RT started to send emails again.

Is it normal?

We read something about FastCGI but we are not pretty clear.

Do we have to restart the apache2 often ?

Can we setup anything to avoid apache2 restart ?

Thanks again.

José.

–
Lic. José Gregorio Díaz Unda.
Asesor de Tecnologías de Información y Comunicación.
Tel.: 58.0412.5518085
Skype: xt4mhz
Web: www.usb.ve - jgdu.blogspot.com

Best regards, Ruslan.

3

De: Ruslan Zakirov ruz@bestpractical.com
Asunto: Re: [rt-users] ¿does request-tracker3.6 need restart apache2 often?
Para: “Jose Diaz” xt4mhz@yahoo.com
Cc: rt-users@lists.bestpractical.com
Fecha: Viernes 21 de Enero de 2011, 2:26
Hi,

You start debugging with logs. However, you better start
with
upgrading your RT instance to 3.8.8 at least.

Hi and thanks in advance.

I just installed request-tracker3.6 in a debian lenny
server.

It works perfect but today suddenly stopped to send
email to users when a new ticket is created. Even, when we
make a reply to requestor, the email is not sent.

In the history of the ticket when its created as new,
the message which says that email outgoing was recorded is
not present.

So after a very pain process, we restarted apache2:

/etc/init.d/apache2 restart

And RT started to send emails again.

Is it normal?

We read something about FastCGI but we are not pretty
clear.

Do we have to restart the apache2 often ?

Can we setup anything to avoid apache2 restart ?

Thanks again.

José.

–
Lic. José Gregorio Díaz Unda.
Asesor de Tecnologías de Información y
Comunicación.
Tel.: 58.0412.5518085
Skype: xt4mhz
Web: www.usb.ve - jgdu.blogspot.com

–
Best regards, Ruslan.

Hi Ruslan and thanks for the help.

We started the research process to upgrade RT 3.6.7 to 3.8.8

Thanks a lot!

José.

Lic. José Gregorio Díaz Unda.
Asesor de Tecnologías de Información y Comunicación.
Tel.: 58.0412.5518085
Skype: xt4mhz
Web: www.usb.ve - jgdu.blogspot.com

4

Dear RT friends,

Wonder why we still using mailing list. We could make use of simple forum software for this. >,<