Does formatting a saved search have to be this &*%!%! painful?

RT Users
1

I’m creating a “dashboard” of saved searches for my boss and the rest of
the company’s executive team in our 3.6.0 installation. I started with
some already-saved searches which I can use to get at the info I need,
but wanted to add particular fields in particular places in the search
results screen, and in general rearrange the format to have the info
appear “just-so” for my not-very-pointy-haired friends. Each search has
about 12 columns, and I’m about ready to scream!

Is there any way to get a new field in a search to appear in the second
column of a multicolumn search OTHER THAN this cripplingly repetitive
process:

 1. select field under "display columns"
 2. select title, format, size, and style, and click "->"
 3. grab scrollbar in "show columns", drag to bottom, select new
    field, click "^" (uparrow)
 4. grab scrollbar in "show columns", drag down, find new field (now
    second from bottom), click "^"
 5. grab scrollbar in "show columns", drag down, find new field (now
    third from bottom), click "^"
 6. grab scrollbar in "show columns", drag down, find new field (now
    4th from bottom), click "^"

[…]

I’m hastening RSI onset with this… if this is the only way (short of
direct DB manipulation) to do it, this interface seriously needs to
change.

Ok, I’m done venting, but lord there has to be a better way. Any UI
hackers out there already solved this? Or am I just incredibly dense and
missed the obvious?

/Ole Craig
Security Engineer
Team lead, customer support

303-381-3802 (main support hotline)
303-381-3824 (my direct line)
303-381-3801 (fax)

www.stillsecure.com
. . .

2

Is there any way to get a new field in a search to appear in the second
column of a multicolumn search OTHER THAN this cripplingly repetitive
process:

Indeed there is… when you build the custom search, once you’ve added your
search criterion, click on Advanced. The bottom text box is the fields which
will be displayed. It takes a bit of getting used to, but if you’re doing
lots of searches, that’s a good way of doing it,

Regards,

Andrew Nicols

3

Ahhhhhh…

Thank you! I knew there had to be a better way, and I use the advanced
tab all the time to fiddle with searches… but totally forgot about the
bottom of it. I knew I was missing something obvious.

At least the next three reports won’t take me hours per to create… :-/

    OleOn Fri, 2006-09-01 at 09:58 +0100, Andrew Nicols wrote:

On 9/1/06, Ole Craig ocraig@stillsecure.com wrote:
Is there any way to get a new field in a search to appear in
the second
column of a multicolumn search OTHER THAN this cripplingly
repetitive
process:

Indeed there is… when you build the custom search, once you’ve added
your search criterion, click on Advanced. The bottom text box is the
fields which will be displayed. It takes a bit of getting used to, but
if you’re doing lots of searches, that’s a good way of doing it,

–
Regards,

Andrew Nicols
/Ole Craig
Security Engineer
Team lead, customer support

303-381-3802 (main support hotline)
303-381-3824 (my direct line)
303-381-3801 (fax)

www.stillsecure.com
. . .