Documents Attahcments corrupt

RT Users
1

Hi all,

I know this is an issue discussed before but I haven’t found a solution
yet. I have the following specs:

RH9
Mysql 3.23
Perl 5.8.3

I am having problems with word documents attachments. Every time there
is a word attachment with a ticket they are corrupt and unreadable. I
tried upgrading from perl 5.8.0 to 5.8.3 and then upgrading the perl
modules. This had made no difference. Can anyone suggest anything.

Thanks,
Kevin

2

I have had this problem from day one and also haven’t found a solution
yet. It is very frustrating, but it I something that I have learned to
deal with unfortunately.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin
Moran
Sent: Friday, May 14, 2004 9:38 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Documents Attahcments corrupt

Hi all,

I know this is an issue discussed before but I haven’t found a solution
yet. I have the following specs:

RH9

Mysql 3.23

Perl 5.8.3

I am having problems with word documents attachments. Every time there
is a word attachment with a ticket they are corrupt and unreadable. I
tried upgrading from perl 5.8.0 to 5.8.3 and then upgrading the perl
modules. This had made no difference. Can anyone suggest anything.

Thanks,

Kevin

3

Mod perl? Did you rebuild it?
Each time apache starts it place string into error log about perl
version which it’s linked to.

I think it’s still 5.8.0

Kevin Moran wrote:

4

Yes I rebuilt the mod perl and ran test dependencies. These all came up
clear.From: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Sent: 14 May 2004 15:45
To: Kevin Moran
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Documents Attahcments corrupt

Mod perl? Did you rebuild it?
Each time apache starts it place string into error log about perl
version which it’s linked to.

I think it’s still 5.8.0

Kevin Moran wrote:

Hi all,

I know this is an issue discussed before but I haven’t found a
solution
yet. I have the following specs:

RH9

Mysql 3.23

Perl 5.8.3

I am having problems with word documents attachments. Every time
there
is a word attachment with a ticket they are corrupt and unreadable. I

tried upgrading from perl 5.8.0 to 5.8.3 and then upgrading the perl
modules. This had made no difference. Can anyone suggest anything.

Thanks,

Kevin

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5

Ruslan U. Zakirov wrote:

Mod perl? Did you rebuild it?
Each time apache starts it place string into error log about perl
version which it’s linked to.
Oops. Not in apache errorlog.

  1. You can check it on Apache::Status page if you have configured one.
  2. print out $] on any Mason page. For example you can use “index.html”.
  3. print @INC like in 2).