Our RT instance has suddenly gained some interest within the company,
and I’m trying to keep on top of which queues exist, who can see them,
who can alter tickets in them and so on…
To that end, I started writing a perl script to produce an HTML report
of how Queues are configured - who is a watcher, what the correspondence
address is, and most importantly the permissions.
I’d like to be able to present that information with the context of the
groups people are members of, so it’s obvious that a whole block of
people are affected by the same group membership (I try to avoid giving
single users special permissions):
Before I dig into GroupMembers and figure it out, does such a thing
already exist? It seems like it’d be quite useful… RightsMatrix does
it from the point of view of a User, but not a Queue.
Thanks in advance for any pointers,