Documentations and log for RT_External Auth

RT Users
1

I currently have a RT/RTIR install 3.88 running with the RT External Auth
plug in for AD/LDAP authentication. With that there is script we use to
log in and prepopulate many of the fields of a new ticket.

However, when I invoke this same script from a different location, with the
same information filled in, all I’m getting back in anything that I can
find is LDAP Authentication failed, RT External Auth bad username or
password.

Is there anyplace that the plug ins or specifically External Auth also keep
logs to try and assist troubleshooting?

Thanks.

Mike of Many Stories, Ideas, and Ramblings
Game Chef 2009, 2010
NaNoWriMo 2008, 2009,2010

http://mikeofmanystories.blogspot.com/ - writings
http://mikeofmany.wordpress.com/ - personal bloggery
http://securityenmass.blogspot.com/ - Security thoughts with a dose of
common sense

2

However, when I invoke this same script from a different location, with the same information
filled in, all I’m getting back in anything that I can find is LDAP Authentication failed, RT
External Auth bad username or password.
Is there anyplace that the plug ins or specifically External Auth also keep logs to try and
assist troubleshooting?

Your script needs to be able to read your RT_*Config.pm files in order
to fetch ldap auth information.

-kevin