Documentation on RT Objects

RT Users
1

Hi,

I have RT 3.8.2 running in Fedora 9 and trying to configure by writing scrips. I am looking for documentation on using different runtime objects like $TicketObj / $TransactionObj etc. Can you please let me know if it is available somewhere in the web.

Thanks,
Baskar N

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2

Baskaraganesan Natarajan wrote:

I have RT 3.8.2 running in Fedora 9 and trying to configure by writing
scrips. I am looking for documentation on using different runtime
objects like $TicketObj / $TransactionObj etc. Can you please let me
know if it is available somewhere in the web.

cpan RT::OnlineDocs

3

Hi Matthew,

Thanks much for your reply. I have got this installed and searched thru it.
It shows same page except for the choosen help topic in the title something like below.
“perl5::vendor_perl::5::10::0::HTML::Mason::Compiler::ToObject”

But it doesn’t seem to contain details of members of the run-time objects like $TicketObj or any info on how to get the members of a group etc. Can you please let me know.

Thanks,
Baskar NFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Matthew Keller
Sent: Tuesday, September 08, 2009 6:31 PM
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Documentation on RT Objects

Baskaraganesan Natarajan wrote:

I have RT 3.8.2 running in Fedora 9 and trying to configure by writing
scrips. I am looking for documentation on using different runtime
objects like $TicketObj / $TransactionObj etc. Can you please let me
know if it is available somewhere in the web.

cpan RT::OnlineDocs
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DISCLAIMER:

The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only.
It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in
this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates.
Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of
this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have
received this email in error please delete it and notify the sender immediately. Before opening any mail and
attachments please check them for viruses and defect.

4

After installing it, on your RT system, you should now have a URL:

http://rt.yourdomain.com/Developer/Perldoc/index.html

Ths documents all of the RT and RTx objects you have installed. The
ticket object, for example, is under

http://rt.yourdomain.com/Developer/Perldoc/Body.html?n=RT::Ticket

Baskaraganesan Natarajan wrote: