Docs for mailgate comments?

RT Users
1

Can someone please explain or point me to the docs on how
the comments work for email. I’m sure it is right under my
nose, but all I can find is how to setup the rt-mailgate. Does
RT parse the ticket number from the subject?

Thanks,
Scott

2

Can someone please explain or point me to the docs on how
the comments work for email. I’m sure it is right under my
nose, but all I can find is how to setup the rt-mailgate.
You need a separate email address routing to RT with the --action set
to comment. I recommend using
–action correspond --extension action though.

Then queue@rt.example.net is correspond and
queue+comment@rt.example.net is comment.

Does RT parse the ticket number from the subject?
Yes, but that has nothing to do with comments per se.

Cambridge Energy Alliance: Save money. Save the planet.

3

Can someone please explain or point me to the docs on how
the comments work for email. I’m sure it is right under my
nose, but all I can find is how to setup the rt-mailgate.
You need a separate email address routing to RT with the --action set
to comment. I recommend using

I do have the separate email for comment.

–action correspond --extension action though.

Then queue@rt.example.net is correspond and
queue+comment@rt.example.net is comment.

Does RT parse the ticket number from the subject?
Yes, but that has nothing to do with comments per se.

Okay, maybe I misunderstand the comments, I thought it would
be a comment for a certain ticket??

4

Hi,

mail subject must contain the ticket id. Example suject: [RT_name #1234] bugfix !!!

If you send this mail to mailgate and a ticket with id 1234 already exists a new comment will be added to this ticket.

Contact me if you have any problems

Best regards,
Tariq