Do not understand how RTAddress works

RT Users
1

To list,

I have a couple questions about how ? ? works. When I read about it in
RT_Config.pm I do not get a clear understanding of what addresses it is
talking about.

C<$RTAddressRegexp> is used to make sure RT doesn’t add itself as a ticket
CC if
the setting above is enabled. It is important that you set this to a
regular expression that matches all addresses used by your RT. This lets RT
avoid sending mail to itself. It will also hide RT addresses from the list
of
"One-time Cc" and Bcc lists on ticket reply.

Set($RTAddressRegexp , undef);

I don’t really understand what addresses it is talking about. I have 157
Queue addresses, each with a different address. Do I have to list all those?
What about the email address for the users? I’m not real quick on how the
email/address works in terms of this setup,

Can someone offer an explanation that is a little more clear?

Thanks.

Kenn
LBNL

2

http://wiki.bestpractical.com/view/RTAddressRegexp02.07.2010 2:14 пользователь “Kenneth Crocker” kfcrocker@lbl.gov написал:

To list,

I have a couple questions about how ? ? works. When I read about it in
RT_Config.pm I do not get a clear understanding of what addresses it is
talking about.

C<$RTAddressRegexp> is used to make sure RT doesn’t add itself as a ticket
CC if
the setting above is enabled. It is important that you set this to a
regular expression that matches all addresses used by your RT. This lets RT
avoid sending mail to itself. It will also hide RT addresses from the list
of
“One-time Cc” and Bcc lists on ticket reply.

Set($RTAddressRegexp , undef);

I don’t really understand what addresses it is talking about. I have 157
Queue addresses, each with a different address. Do I have to list all those?
What about the email address for the users? I’m not real quick on how the
email/address works in terms of this setup,

Can someone offer an explanation that is a little more clear?

Thanks.

Kenn
LBNL

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