Do not autocreate users

RT Users
1

Hello,

For a few of our queues I need to be able to autocreate users when
they send email (I have this working from the documentation), while on
other queues instead of autocreating new users I want to hold
messages from unknown users in a pending queue. When a ticket is moved
from the pending queue to the real queue I want to create the
requestor in the system for future use. Will RT support this?

A more detailed flow is below.

Thanks,
Max

  • Requestor emails support@rt
  • Is valid user yes/no?
    – If yes create ticket and send autoresponder
    – If no create ticket in pending queue and send “you are an unknown
    user” autoresponder
    — Support rep periodically checks pending queue and moves valid
    tickets back to the support queue, in the process RT creates a user
    from the requestor so future emails are not sent to the unknown queue
2

This can be resolved by creating a group “customers” and granting the
customers group createticket rights to the queue and leaving everyone
off.On Nov 29, 2007 9:41 AM, Max Clark max.clark@gmail.com wrote:

Hello,

For a few of our queues I need to be able to autocreate users when
they send email (I have this working from the documentation), while on
other queues instead of autocreating new users I want to hold
messages from unknown users in a pending queue. When a ticket is moved
from the pending queue to the real queue I want to create the
requestor in the system for future use. Will RT support this?

A more detailed flow is below.

Thanks,
Max

  • Requestor emails support@rt
  • Is valid user yes/no?
    – If yes create ticket and send autoresponder
    – If no create ticket in pending queue and send “you are an unknown
    user” autoresponder
    — Support rep periodically checks pending queue and moves valid
    tickets back to the support queue, in the process RT creates a user
    from the requestor so future emails are not sent to the unknown queue