using Preferences → Search options, I can add columns to the default
set that is displayed in RT search results. However, since this
setting is common to all queues, it seems that custom fields specific
to a queue are not listed in the Add Columns section. In other words,
there is no way to always have custom fields display in the search
results for a particular queue. Is this true? If so, is there a way out?
This page: Request Tracker Wiki
DefaultSearchResultFormat seems to suggest there may not be (a way
out), but I was hoping newer information might be available.
using Preferences → Search options, I can add columns to the default
set that is displayed in RT search results. However, since this
setting is common to all queues, it seems that custom fields specific
to a queue are not listed in the Add Columns section. In other words,
there is no way to always have custom fields display in the search
results for a particular queue. Is this true? If so, is there a way out?
the only way I now is to edit the savedsearch format itself in
“Advanced” and add the CF manually in the format, then saved again this
search.
On Wed, Oct 21, 2009 at 11:08:32AM -0400, [ ravi ] wrote:
Hello all,
using Preferences → Search options, I can add columns to the default
set that is displayed in RT search results. However, since this
setting is common to all queues, it seems that custom fields specific
to a queue are not listed in the Add Columns section. In other words,
there is no way to always have custom fields display in the search
results for a particular queue. Is this true? If so, is there a way out?
the only way I now is to edit the savedsearch format itself in
“Advanced” and add the CF manually in the format, then saved again this
search.
Thank you for your responses. Emmanuel, your idea is great but it
would unfortunately only work for saved searches, yes? Ken, I am not
sure what you mean by the “Configure file in /home/etc”. Do you mean
the actual autoconf files in the source tree? Can you explain? Thank
you,
--raviOn Oct 21, 2009, at 1:29 PM, Ken Crocker wrote:
You can also change what is shown by altering that search in the
Configure file in /home/etc. I have done that and it works well for
all.
Kenn
LBNL
On 10/21/2009 8:42 AM, Emmanuel Lacour wrote:
On Wed, Oct 21, 2009 at 11:08:32AM -0400, [ ravi ] wrote:
Hello all,
using Preferences → Search options, I can add columns to the
default
set that is displayed in RT search results. However, since this
setting is common to all queues, it seems that custom fields
specific
to a queue are not listed in the Add Columns section. In other
words,
there is no way to always have custom fields display in the search
results for a particular queue. Is this true? If so, is there a
way out?
the only way I now is to edit the savedsearch format itself in
“Advanced” and add the CF manually in the format, then saved again
this
search.
In your $home/etc/ directory (this is where RT executes from) there is a
file called “RT_SiteConfig.pm”. In that file, you will see a setting for
the default search results. See Below:
As you can see, I have set ours to include some Custom Fields as well as
dropped a few default fields we did NOT want to see. You should modify
yours accordingly. This will cause ALL search results to have these
fields as the base/defaults fields. You add/delete from this default per
query.
Kenn
LBNLOn 10/21/2009 11:28 AM, [ ravi ] wrote:
Emmanuel, Ken,
Thank you for your responses. Emmanuel, your idea is great but it
would unfortunately only work for saved searches, yes? Ken, I am not
sure what you mean by the “Configure file in /home/etc”. Do you mean
the actual autoconf files in the source tree? Can you explain? Thank
you,
–ravi
On Oct 21, 2009, at 1:29 PM, Ken Crocker wrote:
You can also change what is shown by altering that search in the
Configure file in /home/etc. I have done that and it works well for
all.
Kenn
LBNL
On 10/21/2009 8:42 AM, Emmanuel Lacour wrote:
On Wed, Oct 21, 2009 at 11:08:32AM -0400, [ ravi ] wrote:
Hello all,
using Preferences → Search options, I can add columns to the
default
set that is displayed in RT search results. However, since this
setting is common to all queues, it seems that custom fields
specific
to a queue are not listed in the Add Columns section. In other
words,
there is no way to always have custom fields display in the search
results for a particular queue. Is this true? If so, is there a
way out?
the only way I now is to edit the savedsearch format itself in
“Advanced” and add the CF manually in the format, then saved again
this
search.