Displaying Columns

RT Users
1

Hi

I am working with our IT developers to customize RT. We are using 3.6.1

Logged in as the root user, I have experimented with colums displayed in
“RT at a glance”.

I have deleted the locTake column displayed. If I want to now add the
column again, it is not available.

I know how to add the “id” field as a “Take” link, but the column is then
diplayed with the id number as a hyperlink, but I want it to display
“Take” as the title of the hyperlink.

Hope someone can assist.

Thanks

Leon

"South Africas premier free email service - www.webmail.co.za

2

Hi

I am working with our IT developers to customize RT. We are using 3.6.1

Logged in as the root user, I have experimented with colums displayed in
“RT at a glance”.

I have deleted the locTake column displayed. If I want to now add the
column again, it is not available.

I know how to add the “id” field as a “Take” link, but the column is then
diplayed with the id number as a hyperlink, but I want it to display
“Take” as the title of the hyperlink.

Hope someone can assist.

Thanks

Leon

"South Africas premier free email service - www.webmail.co.za

3

I am working with our IT developers to customize RT. We are using 3.6.1

Logged in as the root user, I have experimented with colums displayed in
“RT at a glance”.

I have deleted the locTake column displayed. If I want to now add the
column again, it is not available.

I know how to add the “id” field as a “Take” link, but the column is then
diplayed with the id number as a hyperlink, but I want it to display
“Take” as the title of the hyperlink.

In the display formatting section of the query you should be able to replace the text ‘id’ with the text ‘loc(Take)’ on the bottom-most line.

Lee Roth