Display time worked in search results in hours only

RT Users
1

Hi. I’m going to try this but so far I’ve gotten little or no response to anything I’ve asked.

It appears that if you put the “Time Left” field in a search result it tries to convert to days, which in our case is just confusing as we are tracking actual work hours and not calendar time. Is there a way to change this so that it always uses minutes or, even better, hours? It would be nice if Estimated Time and Time Worked were also in hours as that is the default we have set when editing the values using the web interface.

Thanks for any help or at least good information.

Keith

2

Hi Keith,

Hi. I’m going to try this but so far I’ve gotten little or no response to
anything I’ve asked.

What version of RT are you running?

It appears that if you put the “Time Left” field in a search result it tries
to convert to days, which in our case is just confusing as we are tracking
actual work hours and not calendar time.

Are you talking about a query predicate or the formatting of the
displayed results?

I’m running 4.2 and did a quick test and the displayed “Time Worked”
was in minutes.

-m