Display ticket

androponia · January 7, 2016, 3:21pm

On the Display of the ticket y can’t see the text beginning with #

How can i resolve this issue?

Thanks

[image: pasted1]
Andrea Caputto

pasted1 (13.6 KB)

Matt_Zagrabelny · January 7, 2016, 4:00pm

Hi Andrea,On Thu, Jan 7, 2016 at 9:21 AM, Andrea Caputto androponia@gmail.com wrote:

On the Display of the ticket y can’t see the text beginning with #

I’m afraid I don’t understand the question. Perhaps rephrase it?

-m

androponia · January 7, 2016, 4:03pm

do you see the picture i have attached? maybe that explains, the problem is
in the display of the message, i write something linke:

execute comand

find --name pepe

and in the tickets show only “find --name …” and the phrases that begin
with ## dont show , are hide.El jue., 7 ene. 2016 a las 13:00, Matt Zagrabelny (mzagrabe@d.umn.edu) escribió:

Hi Andrea,

On Thu, Jan 7, 2016 at 9:21 AM, Andrea Caputto androponia@gmail.com wrote:

On the Display of the ticket y can’t see the text beginning with #

I’m afraid I don’t understand the question. Perhaps rephrase it?

-m

–
Andrea Caputto

Matt_Zagrabelny · January 7, 2016, 4:13pm

do you see the picture i have attached?

Yep.

maybe that explains, the problem is

in the display of the message, i write something linke:

execute comand

find --name pepe

and in the tickets show only “find --name …” and the phrases that begin
with ## dont show , are hide.

Okay. Now I understand.

RT tries to do quote folding:

https://www.bestpractical.com/docs/rt/4.2/RT_Config.html#QuoteFolding

but their logic is failing for your example.

It looks like RT is using HTML::Quoted to do the quoting. I see three
options for you:

Turn off QuoteFolding either globally or per user.
Submit a bug report for RT.
Dig into HTML::Quoted to see why it is misquoting your example.

Cheers,

-m

Parish_Brent · January 7, 2016, 5:03pm

I’m not convinced that quoting using the pound/hash symbol is a bug?
RT does quote folding by a number of different tactics/symbols (presumably to accommodate the wide variety of email clients and various forms of quoting forwarded text).

I second the turning it off by user (I do that personally).

If it is only a few tickets here and there, you can also simply click on the links used to toggle/expand the quoting within that email/ticket.
Lastly, you could click on the “Show all quoted text” to expand them all within that ticket (located to the right at the very top of the History section of the page).From: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Matt Zagrabelny
Sent: Thursday, January 07, 2016 11:13 AM
To: Andrea Caputto
Cc: rt-users
Subject: Re: [rt-users] Display ticket

do you see the picture i have attached?

Yep.

maybe that explains, the problem is

in the display of the message, i write something linke:

execute comand

find --name pepe

and in the tickets show only “find --name …” and the phrases that
begin with ## dont show , are hide.

Okay. Now I understand.

RT tries to do quote folding:

https://urldefense.proofpoint.com/v2/url?u=https-3A__www.bestpractical.com_docs_rt_4.2_RT-5FConfig.html-23QuoteFolding&d=CwIBaQ&c=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8&r=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I&m=hPHKKkrNejZVa4lEl2tYTDGGM_RLcDzsqmNj4A2zZdM&s=jYZqvLxksWPDpO7-FnKgIlzFv_w0fiZbNmemA-FvKm0&e=

but their logic is failing for your example.

It looks like RT is using HTML::Quoted to do the quoting. I see three options for you:

Turn off QuoteFolding either globally or per user.
Submit a bug report for RT.
Dig into HTML::Quoted to see why it is misquoting your example.

Cheers,

-m

androponia · January 7, 2016, 7:16pm

Can you please tell me how to Turn off QuoteFolding ? globally? thanksEl jue., 7 ene. 2016 a las 14:03, Parish, Brent (bparish@cognex.com) escribió:

I’m not convinced that quoting using the pound/hash symbol is a bug?
RT does quote folding by a number of different tactics/symbols (presumably
to accommodate the wide variety of email clients and various forms of
quoting forwarded text).

I second the turning it off by user (I do that personally).

If it is only a few tickets here and there, you can also simply click on
the links used to toggle/expand the quoting within that email/ticket.
Lastly, you could click on the “Show all quoted text” to expand them all
within that ticket (located to the right at the very top of the History
section of the page).

-----Original Message-----
From: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] On
Behalf Of Matt Zagrabelny
Sent: Thursday, January 07, 2016 11:13 AM
To: Andrea Caputto
Cc: rt-users
Subject: Re: [rt-users] Display ticket

On Thu, Jan 7, 2016 at 10:03 AM, Andrea Caputto androponia@gmail.com wrote:

do you see the picture i have attached?

Yep.

maybe that explains, the problem is

in the display of the message, i write something linke:

execute comand

find --name pepe

and in the tickets show only “find --name …” and the phrases that
begin with ## dont show , are hide.

Okay. Now I understand.

RT tries to do quote folding:

RT Config - RT 4.2.17 Documentation - Best Practical

but their logic is failing for your example.

It looks like RT is using HTML::Quoted to do the quoting. I see three
options for you:

Turn off QuoteFolding either globally or per user.

Submit a bug report for RT.

Dig into HTML::Quoted to see why it is misquoting your example.

Cheers,

-m

Andrea Caputto

Parish_Brent · January 7, 2016, 7:23pm

https://www.bestpractical.com/docs/rt/4.4/RT_Config.html#Application-logic

(scroll up, it’s the line just above where this link takes you to)From: Andrea Caputto [mailto:androponia@gmail.com]
Sent: Thursday, January 07, 2016 2:17 PM
To: Parish, Brent; Matt Zagrabelny
Cc: rt-users
Subject: Re: [rt-users] Display ticket

Can you please tell me how to Turn off QuoteFolding ? globally? thanks

I’m not convinced that quoting using the pound/hash symbol is a bug?
RT does quote folding by a number of different tactics/symbols (presumably to accommodate the wide variety of email clients and various forms of quoting forwarded text).

I second the turning it off by user (I do that personally).

If it is only a few tickets here and there, you can also simply click on the links used to toggle/expand the quoting within that email/ticket.
Lastly, you could click on the “Show all quoted text” to expand them all within that ticket (located to the right at the very top of the History section of the page).

From: rt-users [mailto:rt-users-bounces@lists.bestpractical.com mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Matt Zagrabelny
Sent: Thursday, January 07, 2016 11:13 AM
To: Andrea Caputto
Cc: rt-users
Subject: Re: [rt-users] Display ticket

do you see the picture i have attached?

Yep.

maybe that explains, the problem is

in the display of the message, i write something linke:

execute comand

find --name pepe

and in the tickets show only “find --name …” and the phrases that
begin with ## dont show , are hide.

Okay. Now I understand.

RT tries to do quote folding:

https://urldefense.proofpoint.com/v2/url?u=https-3A__www.bestpractical.com_docs_rt_4.2_RT-5FConfig.html-23QuoteFolding&d=CwIBaQ&c=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8&r=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I&m=hPHKKkrNejZVa4lEl2tYTDGGM_RLcDzsqmNj4A2zZdM&s=jYZqvLxksWPDpO7-FnKgIlzFv_w0fiZbNmemA-FvKm0&e=

but their logic is failing for your example.

It looks like RT is using HTML::Quoted to do the quoting. I see three options for you:

Turn off QuoteFolding either globally or per user.
Submit a bug report for RT.
Dig into HTML::Quoted to see why it is misquoting your example.

Cheers,

-m
Andrea Caputto

androponia · January 7, 2016, 7:30pm

Thanks so much i havent see it before!

Greets!El jue., 7 ene. 2016 a las 16:23, Parish, Brent (bparish@cognex.com) escribió:

RT Config - RT 4.4.7 Documentation - Best Practical

(scroll up, it’s the line just above where this link takes you to)

From: Andrea Caputto [mailto:androponia@gmail.com]
Sent: Thursday, January 07, 2016 2:17 PM
To: Parish, Brent; Matt Zagrabelny

Cc: rt-users
Subject: Re: [rt-users] Display ticket

Can you please tell me how to Turn off QuoteFolding ? globally? thanks

El jue., 7 ene. 2016 a las 14:03, Parish, Brent (bparish@cognex.com) escribió:

I’m not convinced that quoting using the pound/hash symbol is a bug?
RT does quote folding by a number of different tactics/symbols (presumably
to accommodate the wide variety of email clients and various forms of
quoting forwarded text).

I second the turning it off by user (I do that personally).

If it is only a few tickets here and there, you can also simply click on
the links used to toggle/expand the quoting within that email/ticket.
Lastly, you could click on the “Show all quoted text” to expand them all
within that ticket (located to the right at the very top of the History
section of the page).

-----Original Message-----
From: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] On
Behalf Of Matt Zagrabelny
Sent: Thursday, January 07, 2016 11:13 AM
To: Andrea Caputto
Cc: rt-users
Subject: Re: [rt-users] Display ticket

On Thu, Jan 7, 2016 at 10:03 AM, Andrea Caputto androponia@gmail.com wrote:

do you see the picture i have attached?

Yep.

maybe that explains, the problem is

in the display of the message, i write something linke:

execute comand

find --name pepe

and in the tickets show only “find --name …” and the phrases that
begin with ## dont show , are hide.

Okay. Now I understand.

RT tries to do quote folding:

RT Config - RT 4.2.17 Documentation - Best Practical

but their logic is failing for your example.

It looks like RT is using HTML::Quoted to do the quoting. I see three
options for you:

Turn off QuoteFolding either globally or per user.

Submit a bug report for RT.

Dig into HTML::Quoted to see why it is misquoting your example.

Cheers,

-m

–

Andrea Caputto

Andrea Caputto