Display more than 10 tickets

RT Users
1

Hi Guy’s,

Is it possible to have RT display more than 10 tickets in “Tickets I own”
and “Tickets I requested”?

Thanks in advance.

Rabbie Zalaf
Network Consultant
Leading Edge Internet
02 9497 4024
http://www.leadingedgeinternet.net.au
-----BEGIN GEEK CODE BLOCK-----
VERSION: 3.1
GIT d++ s:>s-:- a22 C++++ L U+++
P+ L+++>$L+++++ E— W+++ w-- M–
t+++ G++
-----END GEEK CODE BLOCK-----
This document together with any attachments is confidential and is intended
for the named recipient only. It can not be copied, disclosed, passed on or
duplicated in any way shape or form, without the prior permission of the
author. If you are not the intended recipient please contact the author
immediately and destroy the message. All parties acknowledge that any breach
of confidence or disclosures made by any party, (including their employees,
agents and contracted service providers such as solicitors, accountants,
auditors and others), which may result in a commercial loss to Leading Edge
Group, may result in Leading Edge Group exercising such rights as are
available to them in connection with that loss.

2

Hi Rabbie,

I believe you are looking for the following in /opt/rt3/etc/RT_SiteConfig.pm

$MyTicketsLength is the length of the table on the front page.

For some people, the default of 10 isn’t big enough to get a feel for

how much work needs to be done before you get some time off.

Set($MyTicketsLength, 10);

Change it from 10 to which ever value is appropriate for your environment.

Cheers,

Tremaine
Team Lead
Acceptable Use Policy Management Team
Shaw High-Speed Internet Service
Shaw Cablesystems G.P.
2400 - 32nd Avenue N.E.
Calgary, Alberta, T2E 9A7
Telephone: (403)539-6655
AUP Telephone: (403)750-7420
Facsimile: (403)539-6831
mailto:internet.abuse@sjrb.ca(TL)

https://secure.shaw.ca/policy/Use-Policy.asp

Please include all previous correspondence when replying

3

Hi Tremaine,

Thanks for the help but it did not work. My RT_SiteConfig.pm only contains
one line of

1;

So I entered the below line into RT_Config. (using RT 8.0.0). I restarted
apache but still only see 10 tickets.

Please advise and thanks again.

Kind Regards,
Rabbie Zalaf.From: Tremaine Lea [mailto:tremaine.lea@sjrb.ca]
Sent: Wednesday, March 03, 2004 10:17 AM
To: ‘RT users’
Subject: RE: [rt-users] Display more than 10 tickets.

Hi Rabbie,

I believe you are looking for the following in /opt/rt3/etc/RT_SiteConfig.pm

$MyTicketsLength is the length of the table on the front page. # For some

people, the default of 10 isn’t big enough to get a feel for # how much work
needs to be done before you get some time off.

Set($MyTicketsLength, 10);

Change it from 10 to which ever value is appropriate for your environment.

Cheers,

Tremaine
Team Lead
Acceptable Use Policy Management Team
Shaw High-Speed Internet Service
Shaw Cablesystems G.P.
2400 - 32nd Avenue N.E.
Calgary, Alberta, T2E 9A7
Telephone: (403)539-6655
AUP Telephone: (403)750-7420
Facsimile: (403)539-6831
mailto:internet.abuse@sjrb.ca(TL)

https://secure.shaw.ca/policy/Use-Policy.asp

Please include all previous correspondence when replying

-----Original Message-----
From: Rabbie Zalaf [mailto:ZalafR@Leadingedgegroup.com.au]
Sent: Tuesday, March 02, 2004 4:07 PM
To: RT users
Subject: [rt-users] Display more than 10 tickets.

Hi Guy’s,

Is it possible to have RT display more than 10 tickets in
“Tickets I own”
and “Tickets I requested”?

Thanks in advance.

Rabbie Zalaf
Network Consultant
Leading Edge Internet
02 9497 4024
http://www.leadingedgeinternet.net.au
-----BEGIN GEEK CODE BLOCK-----
VERSION: 3.1
GIT d++ s:>s-:- a22 C++++ L U+++
P+ L+++>$L+++++ E— W+++ w-- M–
t+++ G++
-----END GEEK CODE BLOCK-----
This document together with any attachments is confidential
and is intended for the named recipient only. It can not be
copied, disclosed, passed on or duplicated in any way shape
or form, without the prior permission of the author. If you
are not the intended recipient please contact the author
immediately and destroy the message. All parties acknowledge
that any breach of confidence or disclosures made by any
party, (including their employees, agents and contracted
service providers such as solicitors, accountants, auditors
and others), which may result in a commercial loss to Leading
Edge Group, may result in Leading Edge Group exercising such
rights as are available to them in connection with that loss.

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.bestpractical.com
http://lists.bestpractical.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

4

The RT_SiteConfig.pm file needs to be copied from RT_Config.pm (in the same
directory), then modified appropriately. After modifications, restart
Apache for changes to take effect.From: “Rabbie Zalaf” ZalafR@Leadingedgegroup.com.au
To: “‘Tremaine Lea’” tremaine.lea@sjrb.ca; “‘RT users’”
rt-users@lists.fsck.com
Sent: Tuesday, March 02, 2004 6:28 PM
Subject: RE: [rt-users] Display more than 10 tickets.

Hi Tremaine,

Thanks for the help but it did not work. My RT_SiteConfig.pm only contains
one line of

1;

So I entered the below line into RT_Config. (using RT 8.0.0). I restarted
apache but still only see 10 tickets.

Please advise and thanks again.

Kind Regards,
Rabbie Zalaf.

-----Original Message-----
From: Tremaine Lea [mailto:tremaine.lea@sjrb.ca]
Sent: Wednesday, March 03, 2004 10:17 AM
To: ‘RT users’
Subject: RE: [rt-users] Display more than 10 tickets.

Hi Rabbie,

I believe you are looking for the following in
/opt/rt3/etc/RT_SiteConfig.pm

$MyTicketsLength is the length of the table on the front page. # For

some

people, the default of 10 isn’t big enough to get a feel for # how much
work
needs to be done before you get some time off.

Set($MyTicketsLength, 10);

Change it from 10 to which ever value is appropriate for your environment.

Cheers,

Tremaine
Team Lead
Acceptable Use Policy Management Team
Shaw High-Speed Internet Service
Shaw Cablesystems G.P.
2400 - 32nd Avenue N.E.
Calgary, Alberta, T2E 9A7
Telephone: (403)539-6655
AUP Telephone: (403)750-7420
Facsimile: (403)539-6831
mailto:internet.abuse@sjrb.ca(TL)

https://secure.shaw.ca/policy/Use-Policy.asp

Please include all previous correspondence when replying

-----Original Message-----
From: Rabbie Zalaf [mailto:ZalafR@Leadingedgegroup.com.au]
Sent: Tuesday, March 02, 2004 4:07 PM
To: RT users
Subject: [rt-users] Display more than 10 tickets.

Hi Guy’s,

Is it possible to have RT display more than 10 tickets in
“Tickets I own”
and “Tickets I requested”?

Thanks in advance.

Rabbie Zalaf
Network Consultant
Leading Edge Internet
02 9497 4024
http://www.leadingedgeinternet.net.au
-----BEGIN GEEK CODE BLOCK-----
VERSION: 3.1
GIT d++ s:>s-:- a22 C++++ L U+++
P+ L+++>$L+++++ E— W+++ w-- M–
t+++ G++
-----END GEEK CODE BLOCK-----
This document together with any attachments is confidential
and is intended for the named recipient only. It can not be
copied, disclosed, passed on or duplicated in any way shape
or form, without the prior permission of the author. If you
are not the intended recipient please contact the author
immediately and destroy the message. All parties acknowledge
that any breach of confidence or disclosures made by any
party, (including their employees, agents and contracted
service providers such as solicitors, accountants, auditors
and others), which may result in a commercial loss to Leading
Edge Group, may result in Leading Edge Group exercising such
rights as are available to them in connection with that loss.

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

rt-users mailing list
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The rt-users Archives

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5

Russ Roff wrote:

The RT_SiteConfig.pm file needs to be copied from RT_Config.pm (in the same
directory), then modified appropriately. After modifications, restart
Apache for changes to take effect.

Please don’t do that.

You should only copy the individual settings you wish to change
into RT_SiteConfig, not the whole RT_Config.
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - A CyberGuard Company

6

I’ll defer to the veteran poster here. My advise was based solely on the RT 3.0 manual, page 13, item 7 (as well as my configuration):

“7) Edit etc/RT_SiteConfig.pm in your RT installation directory, by specifying any values you need to change from the defaults. If RT_SiteConfig.pm is blank, start by copying the all the settings in RT_Config.pm.”

Not trying to give bad advise. My apologies.
Regards,

Russ----- Original Message -----
From: “Phil Homewood” pdh@snapgear.com
To: “‘RT users’” rt-users@lists.fsck.com
Sent: Tuesday, March 02, 2004 6:50 PM
Subject: Re: [rt-users] Display more than 10 tickets.

Russ Roff wrote:

The RT_SiteConfig.pm file needs to be copied from RT_Config.pm (in the same
directory), then modified appropriately. After modifications, restart
Apache for changes to take effect.

Please don’t do that.

You should only copy the individual settings you wish to change
into RT_SiteConfig, not the whole RT_Config.

Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - A CyberGuard Company

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

7

Russ Roff wrote:

I’ll defer to the veteran poster here. My advise was based solely on
the RT 3.0 manual, page 13, item 7 (as well as my configuration):

Ooh. Bad documentation!
That definitely needs to be corrected. It is plain wrong.
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - A CyberGuard Company

8

Sorry but still no go,

I did exactly that and entered the line:

Set($MyTicketsLength, 20);

And restarted apache but still no go. Even logged out and back in again.

Bad docs but does that mean that we are going to get a solution ? :wink:

Thanks in advance.

Regards,
Rabbie.From: Russ Roff [mailto:rroff@stny.rr.com]
Sent: Wednesday, March 03, 2004 10:40 AM
To: ‘RT users’
Subject: Re: [rt-users] Display more than 10 tickets.

The RT_SiteConfig.pm file needs to be copied from RT_Config.pm (in the same
directory), then modified appropriately. After modifications, restart
Apache for changes to take effect.

From: “Rabbie Zalaf” ZalafR@Leadingedgegroup.com.au
To: “‘Tremaine Lea’” tremaine.lea@sjrb.ca; “‘RT users’”
rt-users@lists.fsck.com
Sent: Tuesday, March 02, 2004 6:28 PM
Subject: RE: [rt-users] Display more than 10 tickets.

Hi Tremaine,

Thanks for the help but it did not work. My RT_SiteConfig.pm only
contains one line of

1;

So I entered the below line into RT_Config. (using RT 8.0.0). I
restarted apache but still only see 10 tickets.

Please advise and thanks again.

Kind Regards,
Rabbie Zalaf.

-----Original Message-----
From: Tremaine Lea [mailto:tremaine.lea@sjrb.ca]
Sent: Wednesday, March 03, 2004 10:17 AM
To: ‘RT users’
Subject: RE: [rt-users] Display more than 10 tickets.

Hi Rabbie,

I believe you are looking for the following in
/opt/rt3/etc/RT_SiteConfig.pm

$MyTicketsLength is the length of the table on the front page. # For

some

people, the default of 10 isn’t big enough to get a feel for # how
much
work
needs to be done before you get some time off.

Set($MyTicketsLength, 10);

Change it from 10 to which ever value is appropriate for your
environment.

Cheers,

Tremaine
Team Lead
Acceptable Use Policy Management Team
Shaw High-Speed Internet Service
Shaw Cablesystems G.P.
2400 - 32nd Avenue N.E.
Calgary, Alberta, T2E 9A7
Telephone: (403)539-6655
AUP Telephone: (403)750-7420
Facsimile: (403)539-6831
mailto:internet.abuse@sjrb.ca(TL)

https://secure.shaw.ca/policy/Use-Policy.asp

Please include all previous correspondence when replying

-----Original Message-----
From: Rabbie Zalaf [mailto:ZalafR@Leadingedgegroup.com.au]
Sent: Tuesday, March 02, 2004 4:07 PM
To: RT users
Subject: [rt-users] Display more than 10 tickets.

Hi Guy’s,

Is it possible to have RT display more than 10 tickets in “Tickets I
own” and “Tickets I requested”?

Thanks in advance.

Rabbie Zalaf
Network Consultant
Leading Edge Internet
02 9497 4024
http://www.leadingedgeinternet.net.au
-----BEGIN GEEK CODE BLOCK-----
VERSION: 3.1
GIT d++ s:>s-:- a22 C++++ L U+++
P+ L+++>$L+++++ E— W+++ w-- M–
t+++ G++
-----END GEEK CODE BLOCK-----
This document together with any attachments is confidential and is
intended for the named recipient only. It can not be copied,
disclosed, passed on or duplicated in any way shape or form, without
the prior permission of the author. If you are not the intended
recipient please contact the author immediately and destroy the
message. All parties acknowledge that any breach of confidence or
disclosures made by any party, (including their employees, agents
and contracted service providers such as solicitors, accountants,
auditors and others), which may result in a commercial loss to
Leading Edge Group, may result in Leading Edge Group exercising such
rights as are available to them in connection with that loss.

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm _______________________________________________
rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.bestpractical.com
http://lists.bestpractical.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

9

I can see somewhat the reasoning here, but you seem to feel pretty
strongly about this, Phil, Why so?

thanks
rickOn Wed, 03 Mar 2004, Phil Homewood wrote:

Russ Roff wrote:

I’ll defer to the veteran poster here. My advise was based solely on
the RT 3.0 manual, page 13, item 7 (as well as my configuration):

Ooh. Bad documentation!
That definitely needs to be corrected. It is plain wrong.

Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - A CyberGuard Company

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Rick Rezinas
Unix Systems Administrator
Qsent, Inc.

When Gladstone was British Prime Minister he visited Michael Faraday’s
laboratory and asked if some esoteric substance called `Electricity’
would ever have practical significance.
“One day, sir, you will tax it,” was the answer.
– Science, 1994

10

Pardon my ignorance.
Could someone please explain what difference the two approaches would make?
i.e. copying all or only part of RT_Config.pm to RT_SiteConfig.pm.

I would think there might be a small time penalty in starting apache,
but after that there would be no difference? Yes/no?
Or is it a programming style issue?

Either way one would want a mechanism to see what variables have changed
in the default file between releases.

Thanks.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of Russ Roff
Sent: Wednesday, 3 March 2004 10:02 AM
To: Phil Homewood; ‘RT users’
Subject: Re: [rt-users] Display more than 10 tickets.

I’ll defer to the veteran poster here. My advise was based solely on the RT
3.0 manual, page 13, item 7 (as well as my configuration):

“7) Edit etc/RT_SiteConfig.pm in your RT installation directory, by
specifying any values you need to change from the defaults. If
RT_SiteConfig.pm is blank, start by copying the all the settings in
RT_Config.pm.”

Not trying to give bad advise. My apologies.
Regards,
Russ

From: “Phil Homewood” pdh@snapgear.com
To: “‘RT users’” rt-users@lists.fsck.com
Sent: Tuesday, March 02, 2004 6:50 PM
Subject: Re: [rt-users] Display more than 10 tickets.

Russ Roff wrote:

The RT_SiteConfig.pm file needs to be copied from RT_Config.pm (in the
same
directory), then modified appropriately. After modifications, restart
Apache for changes to take effect.

Please don’t do that.

You should only copy the individual settings you wish to change
into RT_SiteConfig, not the whole RT_Config.

Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - A CyberGuard Company

11

no, that’s right and should work. It’s what I did also.

Set($MyTicketsLength, 15);On Wed, 03 Mar 2004, Rabbie Zalaf wrote:

Sorry but still no go,

I did exactly that and entered the line:

Set($MyTicketsLength, 20);

Rick Rezinas
Unix Systems Administrator
Qsent, Inc.

When Gladstone was British Prime Minister he visited Michael Faraday’s
laboratory and asked if some esoteric substance called `Electricity’
would ever have practical significance.
“One day, sir, you will tax it,” was the answer.
– Science, 1994

12

I just tried it, and although I don’t have more than 10 tickets, it seems to
not work here either. (I get “10 Highest Priority… yadda yadda” as a
title).

I’ll look at it with a clear head in the morning. Right now, must drink
beer.

Russ----- Original Message -----
From: “Rick Rezinas” rick.rezinas@qsent.com
To: “‘RT users’” rt-users@lists.fsck.com
Sent: Tuesday, March 02, 2004 7:18 PM
Subject: Re: [rt-users] Display more than 10 tickets.

no, that’s right and should work. It’s what I did also.

Set($MyTicketsLength, 15);

On Wed, 03 Mar 2004, Rabbie Zalaf wrote:

Sorry but still no go,

I did exactly that and entered the line:

Set($MyTicketsLength, 20);

Rick Rezinas
Unix Systems Administrator
Qsent, Inc.

When Gladstone was British Prime Minister he visited Michael Faraday’s
laboratory and asked if some esoteric substance called `Electricity’
would ever have practical significance.
“One day, sir, you will tax it,” was the answer.
– Science, 1994

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

13

From: Russ Roff [mailto:rroff@stny.rr.com]
Sent: Wednesday, March 03, 2004 11:32 AM
To: ‘RT users’
Subject: Re: [rt-users] Display more than 10 tickets.

I just tried it, and although I don’t have more than 10 tickets,
it seems to not work here either. (I get “10 Highest Priority…
yadda yadda” as a title).

Yep Same.

I’ll look at it with a clear head in the morning.
Right now, must drink beer.

LOL!

Thanks.

14

Mike Husband wrote:

Could someone please explain what difference the two approaches would make?
i.e. copying all or only part of RT_Config.pm to RT_SiteConfig.pm.

I would think there might be a small time penalty in starting apache,
but after that there would be no difference? Yes/no?
Or is it a programming style issue?

It’s mainly a style thing, keeping your configuration isolated
from default settings. If a new option is introduced, though
(or if defaults you don’t care about are changed), you have
extra work to propagate that change to keep a copied SiteConfig
in sync.
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - A CyberGuard Company

15

This works fine for me in 3.0.9.

16

Thanks Russ,

Sorry but still no luck. I did the following,

cp RT_Config.pm RT_SiteConfig.pm
vi RT_SiteConfig.pm →

add

Number of Tickets to be displayed

Set($MyTicketsLength, 20);

/etc/rc.d/init.d/httpd restart (Redhat 8.0)

No luck.

Please advise.

Thankyou all.

Rabbie.From: Russ Roff [mailto:rroff@stny.rr.com]
Sent: Wednesday, March 03, 2004 10:40 AM
To: ‘RT users’
Subject: Re: [rt-users] Display more than 10 tickets.

The RT_SiteConfig.pm file needs to be copied from RT_Config.pm (in the same
directory), then modified appropriately. After modifications, restart
Apache for changes to take effect.

From: “Rabbie Zalaf” ZalafR@Leadingedgegroup.com.au
To: “‘Tremaine Lea’” tremaine.lea@sjrb.ca; “‘RT users’”
rt-users@lists.fsck.com
Sent: Tuesday, March 02, 2004 6:28 PM
Subject: RE: [rt-users] Display more than 10 tickets.

Hi Tremaine,

Thanks for the help but it did not work. My RT_SiteConfig.pm only
contains one line of

1;

So I entered the below line into RT_Config. (using RT 8.0.0). I
restarted apache but still only see 10 tickets.

Please advise and thanks again.

Kind Regards,
Rabbie Zalaf.

-----Original Message-----
From: Tremaine Lea [mailto:tremaine.lea@sjrb.ca]
Sent: Wednesday, March 03, 2004 10:17 AM
To: ‘RT users’
Subject: RE: [rt-users] Display more than 10 tickets.

Hi Rabbie,

I believe you are looking for the following in
/opt/rt3/etc/RT_SiteConfig.pm

$MyTicketsLength is the length of the table on the front page. # For

some

people, the default of 10 isn’t big enough to get a feel for # how
much
work
needs to be done before you get some time off.

Set($MyTicketsLength, 10);

Change it from 10 to which ever value is appropriate for your
environment.

Cheers,

Tremaine
Team Lead
Acceptable Use Policy Management Team
Shaw High-Speed Internet Service
Shaw Cablesystems G.P.
2400 - 32nd Avenue N.E.
Calgary, Alberta, T2E 9A7
Telephone: (403)539-6655
AUP Telephone: (403)750-7420
Facsimile: (403)539-6831
mailto:internet.abuse@sjrb.ca(TL)

https://secure.shaw.ca/policy/Use-Policy.asp

Please include all previous correspondence when replying

-----Original Message-----
From: Rabbie Zalaf [mailto:ZalafR@Leadingedgegroup.com.au]
Sent: Tuesday, March 02, 2004 4:07 PM
To: RT users
Subject: [rt-users] Display more than 10 tickets.

Hi Guy’s,

Is it possible to have RT display more than 10 tickets in “Tickets I
own” and “Tickets I requested”?

Thanks in advance.

Rabbie Zalaf
Network Consultant
Leading Edge Internet
02 9497 4024
http://www.leadingedgeinternet.net.au
-----BEGIN GEEK CODE BLOCK-----
VERSION: 3.1
GIT d++ s:>s-:- a22 C++++ L U+++
P+ L+++>$L+++++ E— W+++ w-- M–
t+++ G++
-----END GEEK CODE BLOCK-----
This document together with any attachments is confidential and is
intended for the named recipient only. It can not be copied,
disclosed, passed on or duplicated in any way shape or form, without
the prior permission of the author. If you are not the intended
recipient please contact the author immediately and destroy the
message. All parties acknowledge that any breach of confidence or
disclosures made by any party, (including their employees, agents
and contracted service providers such as solicitors, accountants,
auditors and others), which may result in a commercial loss to
Leading Edge Group, may result in Leading Edge Group exercising such
rights as are available to them in connection with that loss.

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm _______________________________________________
rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.bestpractical.com
http://lists.bestpractical.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

17

Apparently apache restart doesn’t work.
You must stop and then start apache.

18

Hello and Thankyou all for all of your suggestions.

I have tried everything that has been sugested including checking that the
RT_Config.pm and RT_SiteConfig.pm are readable by the rt group and it still
wont work. I even rebooted the server and still only displaying 10.

Does anyone else have any idea’s?From: Mike Husband [mailto:m.husband@leadup.com.au]
Sent: Wednesday, March 03, 2004 2:09 PM
To: Rabbie Zalaf; ‘RT users’
Subject: RE: [rt-users] Display more than 10 tickets.

Apparently apache restart doesn’t work.
You must stop and then start apache.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of Rabbie
Zalaf
Sent: Wednesday, 3 March 2004 9:47 AM
To: ‘RT users’
Subject: RE: [rt-users] Display more than 10 tickets.

Thanks Russ,

Sorry but still no luck. I did the following,

cp RT_Config.pm RT_SiteConfig.pm
vi RT_SiteConfig.pm →

add

Number of Tickets to be displayed

Set($MyTicketsLength, 20);

/etc/rc.d/init.d/httpd restart (Redhat 8.0)

No luck.

Please advise.

Thankyou all.

Rabbie.

19

Can you supply the following info? (sorry, some might have already come
through)

  1. ls -al …/rt_home/conf/
    what are the permissions on RT_SiteConfig.pm?

  2. ps -ef |grep apache |grep -v grep
    or httpd or whatever

  3. entire contents of RT_SiteConfig.pm

other things that may be helpful: relevant lines from apache config,
versions of all s/w.

rickOn Thu, 04 Mar 2004, Rabbie Zalaf wrote:

Hello and Thankyou all for all of your suggestions.

I have tried everything that has been sugested including checking that the
RT_Config.pm and RT_SiteConfig.pm are readable by the rt group and it still
wont work. I even rebooted the server and still only displaying 10.

Does anyone else have any idea’s?

-----Original Message-----
From: Mike Husband [mailto:m.husband@leadup.com.au]
Sent: Wednesday, March 03, 2004 2:09 PM
To: Rabbie Zalaf; ‘RT users’
Subject: RE: [rt-users] Display more than 10 tickets.

Apparently apache restart doesn’t work.
You must stop and then start apache.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of Rabbie
Zalaf
Sent: Wednesday, 3 March 2004 9:47 AM
To: ‘RT users’
Subject: RE: [rt-users] Display more than 10 tickets.

Thanks Russ,

Sorry but still no luck. I did the following,

cp RT_Config.pm RT_SiteConfig.pm
vi RT_SiteConfig.pm →

add

Number of Tickets to be displayed

Set($MyTicketsLength, 20);

/etc/rc.d/init.d/httpd restart (Redhat 8.0)

No luck.

Please advise.

Thankyou all.

Rabbie.

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Rick Rezinas 503-889-7091
Unix Systems Administrator
Qsent, Inc.

When Gladstone was British Prime Minister he visited Michael Faraday’s
laboratory and asked if some esoteric substance called `Electricity’
would ever have practical significance.
“One day, sir, you will tax it,” was the answer.
– Science, 1994

20
  1. ls -al …/rt_home/conf/
    what are the permissions on RT_SiteConfig.pm?

-r-xr-x— 1 root rt 10406 Mar 3 11:54 RT_SiteConfig.pm

  1. ps -ef |grep apache |grep -v grep
    or httpd or whatever

apache 32161 32157 0 08:39 ? 00:00:16 /usr/sbin/httpd
apache 32162 32157 0 08:39 ? 00:00:13 /usr/sbin/httpd
apache 32163 32157 0 08:39 ? 00:00:18 /usr/sbin/httpd
apache 32164 32157 0 08:39 ? 00:00:14 /usr/sbin/httpd
apache 32165 32157 0 08:39 ? 00:00:12 /usr/sbin/httpd
apache 32167 32157 0 08:39 ? 00:00:08 /usr/sbin/httpd
apache 32168 32157 0 08:39 ? 00:00:14 /usr/sbin/httpd
apache 32169 32157 0 08:39 ? 00:00:10 /usr/sbin/httpd

  1. entire contents of RT_SiteConfig.pm

Redhat 8.0
RT 3.0.0
perl-5.8.0-88
mysql-3.23.58-1.80
httpd-2.0.40-11.9

Thanks in advance.