Display keywords on Queue List

As per request below, I want to display �keywords� on the queue listing but
have been unable to find an answer on the mailing list archive.

I was able to add Priority to the queue listing by adding the following to
config.pm but I gather it�s not that simple for keywords as it�s not in the
Tickets table???

   { Header => 'Pri',
     TicketAttribute => 'Priority'

Any help appreciated.

Ross Goonan
Manager - Information Technology
Sunraysia Institute of TAFE

Keywords on Queuelisting
Joern Albert j.albert@gom.com
Fri, 08 Feb 2002 13:41:59 +0100

Previous message: [rt-users] mySQL DB create error … Sorted!!
Next message: [rt-users] Unknown mailer error 2
Messages sorted by: [ date ] [ thread ] [ subject ] [ author ]


keyword have become an important part of my RT System, and everybody in
my Compay is asking if there is a way of displaying the keywords (or at
least some) in the queue listings.

I tried to use something like this:

  { Header => $KeywordSelect->Name ,>
         KeywordObj => $KeywordSelect->Key>wordObj

but this has no TicketAttribute, and does’t work.

Are there any TicketAttributes or Objects that I can use for this?

I know that the listing.html for the search page can select and filter
keywords, so there should be a possibilty. I have no experience with
perl and went through the code, without seeing the right way to
implement it in the queue listing preferences of config.pm.

I read this Mailinglist quite a time, and saw some people asking nearly
the same, but answers are rare and have not been useful.
Is there anybody who has worked on using keywords as I want, or is there
no solution jet?

Joern Albert

This footnote confirms this email has been checked for the presence of viruses
however our liability is limited to the resupply of attachments only.

Any representations or opinions expressed are those of the individual sender,
and not necessarily those of Sunraysia Institute of TAFE.