Display Image in email body


I just installed RT 4.4.3 on a debian server. All seems to working fine but there is an issue with image in body email.

In our organization, users create tickets through emails and include images in the email body.

The images are well displayed in the RT interface. But the emails sent by RT to the admins and users do not display the images. In outlook, instead of the image there is a red cross and written “The linked image cannot be displayed. The file may have been moved, rename, or deleted. Verify that the link points to the correct file and location”.
Has anyone ever had this problem and solved it?
Many thanks,

There is at least two related bugs/missing image support (but first check that youdo not have a simple wrong url to images in the email):


patch haven’t been reviewed yet to be added to core, but I use them on several production RT servers without problem.

thanks Elacour for you reply.

sorry for my stupid question, but how to check if I don’t have a wrong url in the email ?
If I display the source code of the email, I can see
<p class="MsoNormal"><span style="mso-fareast-language:FR"><img width="559" height="248" id="Image_x0020_2" src="cid:image001.jpg@01D44076.3B713320"></span><o:p></o:p></p>

About your patch, I read the 2 links that you wrote, but I don’t understand how can I install it ?

it should be fixed with those patches: https://github.com/bestpractical/rt/compare/4.2-trunk...Easter-eggs:add-support-for-cid-images

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Thanks Elacour.
I will apply your patch asap.