Display date format for all users as set in preferences

Hi,

I want all users to see the date format as I have set it (as root) in :
Preferences --> Locale --> Date Format --> 2010-04-26 16:37:55

After reading posts and the wiki I thought all I had to do was set the
preference as root for this be be globally set. When logged in as root
the date displays as expected on all tickets but when I log in as my
support staff user the date is the default format: Sun Apr 25 09:35:13 2010

Is there an ACL I need to set? I’m looking for something to set in the
group rights for the group “support” I have but cannot for the life of
me see what it might be.

Have I missed something obvious here?

RT 3.8.4
Ubuntu Server 8.04 LTS
MySQL database

    Paul O'Rorke

    paul@paulororke.net <mailto:paul@paulororke.net>
    paulororke.net <http://paulororke.net>

Paul,

These are the settings we use in the RT_SiteConfig.pm file in the
/RTHome/etc/ directory.

Set($DateTimeFormat, {Format => ‘Default’, Time => 0,}); # This drops time
from display

Set($DateDayBeforeMonth, 0);

I assume you’re talking about 3.8.x (we’re in 3.8.7). Also, regardless of
what you set as the global default, individual users can set their own
preference to be different that what the global default is for those
settings.

Hope this helps.

Kenn
LBNLOn Mon, Apr 26, 2010 at 9:30 AM, Paul O’Rorke paul@paulororke.net wrote:

Hi,

I want all users to see the date format as I have set it (as root) in : Preferences
–> Locale --> Date Format --> 2010-04-26 16:37:55

After reading posts and the wiki I thought all I had to do was set the
preference as root for this be be globally set. When logged in as root the
date displays as expected on all tickets but when I log in as my support
staff user the date is the default format: Sun Apr 25 09:35:13 2010

Is there an ACL I need to set? I’m looking for something to set in the
group rights for the group “support” I have but cannot for the life of me
see what it might be.

Have I missed something obvious here?

RT 3.8.4
Ubuntu Server 8.04 LTS
MySQL database

Paul O’Rorke

paul@paulororke.net
paulororke.net

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