Hi,
I’ve run into an issue trying to display Transaction Custom Fields on Transaction Query Builder.
When adding a CF to Show Columns and search, we get an internal error:
“An internal RT error has occurred. Your administrator can find more details in RT’s log files.”
searching the logs we see:
RT RT: [461506] comp called without component - must pass a path or component object at /usr/local/share/perl/5.30.0/HTML/Mason/Request.pm line 1235.#012#012Stack:#012 [/usr/local/share/perl/5.30.0/HTML/Mason/Request.pm:1235]#012 [/opt/rt5/share/html/Elements/CollectionAsTable/Header:255]#012 [/opt/rt5/share/html/Elements/CollectionList:142]#012 [/opt/rt5/share/html/Search/Results.html:87]#012 [/opt/rt5/sbin/../lib/RT/Interface/Web.pm:760]#012 [/opt/rt5/sbin/../lib/RT/Interface/Web.pm:437]#012 [/opt/rt5/share/html/autohandler:53]
We have no problems displaying CFs on Ticket Query Builder, only on transactions.
We’re using the TimeTracking Extension, and need to get the CF Worked Date. However this issue occurs with any Transaction CF, we’ve created one to test it and got the same issue.
I’m at a lost here, can someone provide some pointers to what the problem might be?
Thank you all