Display Configuration Autoreply

RT Users
1

Hello:

I wanted to know what to do to change:

  1. The “From” header to show just the email address (e.g.
    support@domainname.com) instead of showing “The default queue via RT
    [support@domainname.com]”

  2. The ticket info, right now on the Subject and inside the body the
    ticket is showing to :" [domainname.com #1] and I want it to be [ Ticket
    #1] rather.

Where should I go to configure that? I looked at the config file, but
I’m not quite sure whether I know how to set it.

Serge

2

RT_SiteConfig.pm:

By default, RT sets the outgoing mail’s “From:” header to

“SenderName via RT”. Setting this option to 0 disables it.

Set($UseFriendlyFromLine , 1);

and

$rtname the string that RT will look for in mail messages to

figure out what ticket a new piece of mail belongs to

Your domain name is recommended, so as not to pollute the namespace.

once you start using a given tag, you should probably never change it.

(otherwise, mail for existing tickets won’t get put in the right place

Set($rtname , “domainname.com”);

Chris A. Gaikwad
Systems Programmer
DST Systems, Inc.

         "Serge Bianda"                                                
         <serge.bianda@app                                             
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         Sent by:                  <rt-users@lists.bestpractical.com>  
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         lists.bestpractic                                             
         al.com                                                Subject 
                                   [rt-users] Display Configuration    
                                   Autoreply                           
         08/11/2004 03:32                                              
         PM

Hello:
I wanted to know what to do to change:

  1. The “From” header to show just the email address (e.g.
    support@domainname.com) instead of showing “The default queue via RT
    [support@domainname.com]”
  2. The ticket info, right now on the Subject and inside the body the ticket
    is showing to :” [domainname.com #1] and I want it to be [ Ticket #1]
    rather.

Where should I go to configure that? I looked at the config file, but I’m
not quite sure whether I know how to set it.

Serge_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

3

Good afternoon,

Is it possible to set different queues to respond with different tags in
the email subject line? For example, right now all of our queues respond
with “[domain.com #X]”. Would it be possible to have, for example, the
listsupport queue respond with “[listsupport #X]”, and a different queue
such as netsupport respond with “[netsupport #X]” or even “[domain.com
netsupport #X]”? Or is this behavior simply not supported?

Thanks,
Ben Fineman
System Administrator
Internet2