By default, RT sets the outgoing mail’s “From:” header to
“SenderName via RT”. Setting this option to 0 disables it.
Set($UseFriendlyFromLine , 1);
$rtname the string that RT will look for in mail messages to
figure out what ticket a new piece of mail belongs to
Your domain name is recommended, so as not to pollute the namespace.
once you start using a given tag, you should probably never change it.
(otherwise, mail for existing tickets won’t get put in the right place
Set($rtname , “domainname.com”);
Chris A. Gaikwad
DST Systems, Inc.
Sent by: <email@example.com>
[rt-users] Display Configuration
I wanted to know what to do to change:
- The “From” header to show just the email address (e.g.
firstname.lastname@example.org) instead of showing “The default queue via RT
- The ticket info, right now on the Subject and inside the body the ticket
is showing to :” [domainname.com #1] and I want it to be [ Ticket #1]
Where should I go to configure that? I looked at the config file, but I’m
not quite sure whether I know how to set it.
Be sure to check out the RT wiki at http://wiki.bestpractical.com