Discrepancy in header depending on how you create a ticket in 3.8.0

Hi all,

when I use the old way to create a ticket, clicking ‘New ticket in’ in
the upper right (with the default UI template), the resulting ticket has
these headers:

MIME-Version: 1.0
Content-Type: text/plain; charset="UTF-8"
X-Mailer: MIME-tools 5.427 (Entity 5.427)
Content-Disposition: inline
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
Content-Length: 3

When using the new quick creation widget, I get this:

MIME-Version: 1.0
X-Mailer: MIME-tools 5.427 (Entity 5.427)
Content-Type: text/plain
Content-Length: 0

Having the same headers for both would be better, of course.

Additionally, please note the ‘From: 22’. My user ID is 22, but a plain
22 in there is not really all that helpful :wink:

Am I too late for 3.8.1?
Richard

When using the new quick creation widget, I get this:

MIME-Version: 1.0
X-Mailer: MIME-tools 5.427 (Entity 5.427)
Subject: test
From: 22
Content-Type: text/plain
Content-Length: 0
Having the same headers for both would be better, of course.

Did you type anything in the Content box?
If I type things in the Content box in the Quick Creation widget I get
the extra headers defining the content.
Seeing as there is Content-Length: 0 , I’m going to assume
you only had a subject, thus our MIME building code
didn’t make any attachment for the body.

Additionally, please note the ‘From: 22’. My user ID is 22, but a
plain
22 in there is not really all that helpful :wink:

Am I too late for 3.8.1?

This is a bug, unfortunately it was broken in 3.8.0 also.
Since 3.8.1 is so close to shipping, this will be fixed in 3.8.2,
you’ll get mail about a ticket tracking it soon

-kevin

Did you type anything in the Content box?
If I type things in the Content box in the Quick Creation widget I get
the extra headers defining the content.

No, I didn’t. I should have tested that case as well, sorry.

This is a bug, unfortunately it was broken in 3.8.0 also.
Since 3.8.1 is so close to shipping, this will be fixed in 3.8.2,
you’ll get mail about a ticket tracking it soon

Thanks!
At some point in time, I will remember that the preferred method to
submit those things is not on the list…

Richard