Disappearing unprivileged users: rt 3.0.4, Redhat 9, new install

RT Users
1

I just performed a new install with RH 9, at rt 3.0.4. I got the system up
and functional, and I started to add users, but they didn’t show up.

I am logged in as root, and I add a user. If I try to add the user again, it
is disallowed because the user is in the system. Checking the Users table in
he database, the user is indeed there.

If I make a new user, and click the "Let this user be granted rights"
everything is ok. As soon as I unclick this box, the user disappears from
the display.

The only way I can get them back is to type in the URL with the users number
in it. Here is the display I get on the Select users page.

Privileged users:

* bt
* ml
* root
* sw

Find people whose
Include disabled users in search.

So I take away the privileges from bt. I do a select users, and the user is
no longer listed.

Then I click on the box: Include disabled users in search.
and hit go. Just as it says in the directions.

I get the above list, however bt is not listed.

I tried looking for some debug stuff to see if it is a query problem, a
display problem. I dunno. But I tried it with Mozilla 1.2.1 and Internet
Explorer. I am running on a Mysql database.

The only thing that I can also add was that I had to force Module::Build to
install because of 2 failures in a test that I could not resolve.

Thanks much for any assistance.

Cheers!

–Brett

2

Brett Thorson wrote:

If I make a new user, and click the “Let this user be granted rights”
everything is ok. As soon as I unclick this box, the user disappears from
the display.

That’s expected behaviour…

The only way I can get them back is to type in the URL with the users number
in it. Here is the display I get on the Select users page.

Privileged users:

So I take away the privileges from bt. I do a select users, and the user is
no longer listed.

Because he’s no longer a privileged user, he doesn’t appear
in the list of priveleged users. Still no surprise there…

Then I click on the box: Include disabled users in search.
and hit go. Just as it says in the directions.
I get the above list, however bt is not listed.

Because he’s not disabled. He’s unprivileged, but enabled.

Try a search for people whose “UserId is bt”.
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

3

Brett Thorson wrote:

If I make a new user, and click the “Let this user be granted rights”
everything is ok. As soon as I unclick this box, the user disappears
from the display.

That’s expected behaviour…

The only way I can get them back is to type in the URL with the users
number in it. Here is the display I get on the Select users page.

Privileged users:

So I take away the privileges from bt. I do a select users, and the user
is no longer listed.

Because he’s no longer a privileged user, he doesn’t appear
in the list of priveleged users. Still no surprise there…

Then I click on the box: Include disabled users in search.
and hit go. Just as it says in the directions.
I get the above list, however bt is not listed.

Because he’s not disabled. He’s unprivileged, but enabled.

Try a search for people whose “UserId is bt”.

I have tried that search. With the box checked, and the box unchecked, and
the user will not appear.

–Brett