Disappearing queues

RT Users
1

Using RT 3.5.7. on FC5. Nothing reported missing on make test.

Installed and in “production”. However, a problem has arisen.
For a new project, I created a group and added existing privileged
users. I created a 2 Queues for the project and assigned that Group:

CommentOnTicket, CreateTicket, ModifyTicket, OwnTicket,
ReplyToTicket, SeeQueue, ShowTicket, ShowTicketComments,
StealTicket, TakeTicket

on those Queues. When any one of those users logs into RT, the
Queues do not appear simultaneously, if at all, in the “Quick Ticket Creation”
or “New Ticket”(upper right) drop downs. It is almost a different set
of the 2, whenever the page is refreshed. Logging out and logging
back in again makes no difference. What to do?

TIA

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2

Steve,

I just checked our privileges/Queues and your sounds very similar. We

also have “ModifySelf” for global Privileged users. Are the Queues
checked as “enabled” (dumb question but thought I’d ask)?

Kenn
LBNL

Steve Ao wrote:

3

Instead of using 3.5.7 you should upgrade to the 3.6 branch. The 3.5
branch is the development branch for 3.6. Many bugs have been fixed and
it is the official, stable release.

Mathew

Steve Ao wrote: