Disable notificaton for some users

RT Users
1

Hi there,

we use RT for our helpdesk. We have some services that send us notifications that we want to track but these services are not interested in the updates of the tickets. Therefore it would be nice to allow these users to create tickets but disable notifications for these users by default. Is this possible or do I have to create a second queue with a dedicated address that does not send notifications to requestors?

kind Regards
Clemens

2

Hi, you can remove an e-mail address from such users so they won’t get ever notified. Or you can try setting them to suspend the mail delivery (in RT interface https://your-rt-instance/rt/Prefs/Other.html or if you can’t login use maybe the plugin RT::Extension::ModifyUsersPrefs - Allow to modify other users' preferences - metacpan.org).
Petr