Disable notifications to the listed recipients- Problems

Hi all,

I have merged two tickets. Since, when making a reply and select the
"disable notifications to the listed recipients" option for a particular
individual (that came from the second ticket), reply are sent to that
person anyway…

That got me into a bit of trouble :slight_smile:

Is this a known bug?

Fran�ois

Random Thought:
Our dilemma is that we hate change and love it at the same time; what we really want is for things to remain the same but get better. - Sydney J. Harris, 1917 - 1986

I’ve seen it occur on Non merged tickets too. It seems a def. bug. Im on
RT 3.4.2/Debian-Sarge/Apache2-FCGI.

See a note from one of my engineers:

I sent a test to support from netsXXXXXtest@hotmail.com, which I took.
I added ryan@netsXXXX.com.au mailto:ryan@netspeed.com.au (as it’s not
in RT) to the requestors list and I sent 3 tests:

The first had ryan and netspeedtest unticked,

The second had netspeedtest ticked and ryan unticked

The third had netspeedtest unticked and ryan ticked

Ryan received all three tests as did the netspeedtest.

Below is the area I am talking about:

*This message will be sent to...*

/(Check boxes to disable notifications to the listed recipients)/

On Correspond Notify AdminCcs with template Admin Correspondence

On Correspond Notify Requestors and Ccs with template Correspondence

� To: netsXXXXtest@hotmail.com

� To: ryan@netsXXXX.com.auOn Correspond Notify Other Recipients with template Correspondence If this doesn’t make any sense please let me know. / / Shane Francois Meehan wrote:

Hi all,

I have merged two tickets. Since, when making a reply and select the
"disable notifications to the listed recipients" option for a particular
individual (that came from the second ticket), reply are sent to that
person anyway…

That got me into a bit of trouble :slight_smile:

Is this a known bug?

Fran�ois

Random Thought:

Our dilemma is that we hate change and love it at the same time; what we really want is for things to remain the same but get better. - Sydney J. Harris, 1917 - 1986


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Adrian Carter
Technical Manager
Leading Edge Internet

Web http://www.lei.net.au http://support.lei.net.au
Direct +61 2 6163 6162 Support 1 300 662 415
E-mail cartera@lei.net.au

I have only been using RT for a little while, so perhaps I am off,
but when you say you are “checking the boxes”, are you checking the boxes
below the “this message will be sent to…”? And then not click the
related “save changes” button? I would agree that the message is
confusing, but I don’t believe when you click “update ticket” above, it
saves the values below.
The way I understand it, if you want to permanently affect who
gets the messages, you tick the boxes, and hit “save changes”.
If you want to just affect who gets the current message, you
adjust the fields at the top, “comments (not sent to requestors)”, CC,
BCC, etc, and these changes only affect the current message.On Tue, 28 Jun 2005, Adrian Carter wrote:

I’ve seen it occur on Non merged tickets too. It seems a def. bug. Im on RT
3.4.2/Debian-Sarge/Apache2-FCGI.

See a note from one of my engineers:

I sent a test to support from netsXXXXXtest@hotmail.com, which I took. I
added ryan@netsXXXX.com.au mailto:ryan@netspeed.com.au (as it’s not in RT)
to the requestors list and I sent 3 tests:

The first had ryan and netspeedtest unticked,

The second had netspeedtest ticked and ryan unticked

The third had netspeedtest unticked and ryan ticked

Ryan received all three tests as did the netspeedtest.

Below is the area I am talking about:

This message will be sent to…

/(Check boxes to disable notifications to the listed recipients)/

On Correspond Notify AdminCcs with template Admin Correspondence

On Correspond Notify Requestors and Ccs with template Correspondence

· To: netsXXXXtest@hotmail.com

· To: ryan@netsXXXX.com.au

On Correspond Notify Other Recipients with template Correspondence If this doesn’t make any sense please let me know. / / Shane Francois Meehan wrote:

I have merged two tickets. Since, when making a reply and select the
"disable notifications to the listed recipients" option for a particular
individual (that came from the second ticket), reply are sent to that
person anyway…

That got me into a bit of trouble :slight_smile:

Is this a known bug?