Disable "New ticket in" button

RT Users
1

we only allow tickets submitted thru a webform

how can i disable the “New ticket in” button in RT at the top of the page?

[image: Inline image 1]

2

nevermind, i found it.

/opt/rt4/share/html/Elements/CreateTicket

*She blinded me with science, she tricked me with technology. ~ Thomas Dolby

3

we only allow tickets submitted thru a webform
how can i disable the “New ticket in” button in RT at the top of the page?

The ‘New Ticket In’ is a PageWidget() which is part of the menu.
You can read about changing menus using callbacks here:
http://requesttracker.wikia.com/wiki/Menus

-kevin

4

thanks for the reply. i’ll try to figure how to do it the way you suggest

in the meantime, i changed /opt/rt4/share/html/ElementsCreateTicket

from:
<%ARGS>
$SendTo => ‘/Ticket/Create.html’,
</%ARGS>

to:
<%ARGS>
$SendTo => ‘/’,
</%ARGS>On Fri, Feb 8, 2013 at 2:50 PM, Kevin Falcone falcone@bestpractical.comwrote:

On Fri, Feb 08, 2013 at 01:54:04PM -0800, jesse west wrote:

we only allow tickets submitted thru a webform
how can i disable the “New ticket in” button in RT at the top of the
page?

The ‘New Ticket In’ is a PageWidget() which is part of the menu.
You can read about changing menus using callbacks here:
http://requesttracker.wikia.com/wiki/Menus

-kevin

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*She blinded me with science, she tricked me with technology. ~ Thomas Dolby

5

thanks for the reply. i’ll try to figure how to do it the way you suggest
in the meantime, i changed /opt/rt4/share/html/ElementsCreateTicket
from:

If you’re going to just change the element, at least do it in a local
override so when you upgrade you don’t lose your customization.

http://requesttracker.wikia.com/wiki/CustomizingWithLocalDir

-kevin