Disable merge feature for one queue

RT Users
1

Dear community,

I would like to know if there is a way to disable or avoid the merge tickets features in Request Tracker for one queue only ?

Thanks for your help,

Tanguy

2

I would like to know if there is a way to disable or avoid the merge tickets features in
Request Tracker for one queue only ?

Use a callback or overlay and use the current Ticket object to
determine what queue you’re operating in.

-kevin