Disable AutoReply for certain email address

Asif_Iqbal2 · August 4, 2004, 4:47am

Hi All

Is there a way I can disable AutoReply only for some email addresses
for a specific queue?

Thanks for the help

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu

Asif_Iqbal2 · August 5, 2004, 10:36pm

Not sure if anyone have seen this email, but I am still looking for
some one this.

ThanksOn Wed, 4 Aug 2004 00:47:55 -0400, Asif Iqbal vadud3@gmail.com wrote:

Hi All

Is there a way I can disable AutoReply only for some email addresses
for a specific queue?

Thanks for the help

–
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu

Ruslan_U_Zakirov · August 6, 2004, 7:32am

Write custom condition for autoreply scrip.

Asif Iqbal wrote:

Asif_Iqbal2 · August 6, 2004, 12:21pm

I noticed one in the archive

http://lists.bestpractical.com/pipermail/rt-devel/2003-November/005063.html

So for my case the custom action would be if that email address
matches do not AutoReply

I am not a Perl guru and some help with that would be greatly appreciated

ThanksOn Fri, 06 Aug 2004 11:32:32 +0400, Ruslan U. Zakirov cubic@acronis.ru wrote:

Write custom condition for autoreply scrip.

Asif Iqbal wrote:

Not sure if anyone have seen this email, but I am still looking for
some one this.

Thanks

On Wed, 4 Aug 2004 00:47:55 -0400, Asif Iqbal vadud3@gmail.com wrote:

Hi All

Is there a way I can disable AutoReply only for some email addresses
for a specific queue?

Thanks for the help

–
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu

Ruslan_U_Zakirov · August 6, 2004, 12:30pm

Asif Iqbal wrote:

I noticed one in the archive

[rt-devel] Scrip Action
yes.

With small addition:
You should check that transaction type is Create.

return 0 unless $self->TransactionObj->Type eq ‘Create’;

So for my case the custom action would be if that email address
matches do not AutoReply

I am not a Perl guru and some help with that would be greatly appreciated
May be it’s time too learn perl a little.

Asif_Iqbal2 · August 31, 2004, 4:02pm

Any help with this would be appreciatedOn Sat, 28 Aug 2004 13:54:03 -0400, Asif Iqbal vadud3@gmail.com wrote:

What variable in RT carries the requestor email address? So I can
check for that and if it matches certain email list I can disable
autoreply

Thanks

On Fri, 06 Aug 2004 16:30:00 +0400, Ruslan U. Zakirov cubic@acronis.ru wrote:

Asif Iqbal wrote:

I noticed one in the archive

[rt-devel] Scrip Action
yes.

With small addition:
You should check that transaction type is Create.

return 0 unless $self->TransactionObj->Type eq ‘Create’;

So for my case the custom action would be if that email address
matches do not AutoReply

I am not a Perl guru and some help with that would be greatly appreciated
May be it’s time too learn perl a little.

Thanks

On Fri, 06 Aug 2004 11:32:32 +0400, Ruslan U. Zakirov cubic@acronis.ru wrote:

Write custom condition for autoreply scrip.

Asif Iqbal wrote:

Not sure if anyone have seen this email, but I am still looking for
some one this.

Thanks

On Wed, 4 Aug 2004 00:47:55 -0400, Asif Iqbal vadud3@gmail.com wrote:

Hi All

Is there a way I can disable AutoReply only for some email addresses
for a specific queue?

Thanks for the help

–
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu

–
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu

Asif_Iqbal2 · September 2, 2004, 6:02pm

Resending - assuming no one noticed the following emailOn Sat, 28 Aug 2004 13:54:03 -0400, Asif Iqbal vadud3@gmail.com wrote:

What variable in RT carries the requestor email address? So I can
check for that and if it matches certain email list I can disable
autoreply

Thanks

On Fri, 06 Aug 2004 16:30:00 +0400, Ruslan U. Zakirov cubic@acronis.ru wrote:

Asif Iqbal wrote:

I noticed one in the archive

[rt-devel] Scrip Action
yes.

With small addition:
You should check that transaction type is Create.

return 0 unless $self->TransactionObj->Type eq ‘Create’;

So for my case the custom action would be if that email address
matches do not AutoReply

I am not a Perl guru and some help with that would be greatly appreciated
May be it’s time too learn perl a little.

Thanks

On Fri, 06 Aug 2004 11:32:32 +0400, Ruslan U. Zakirov cubic@acronis.ru wrote:

Write custom condition for autoreply scrip.

Asif Iqbal wrote:

Not sure if anyone have seen this email, but I am still looking for
some one this.

Thanks

On Wed, 4 Aug 2004 00:47:55 -0400, Asif Iqbal vadud3@gmail.com wrote:

Hi All

Is there a way I can disable AutoReply only for some email addresses
for a specific queue?

Thanks for the help

–
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu

–
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu

Dirk_Pape · September 3, 2004, 6:25am

Hello Asif,

–Am Donnerstag, 2. September 2004 14:02 Uhr -0400 schrieb Asif Iqbal
vadud3@gmail.com:

Resending - assuming no one noticed the following email

What variable in RT carries the requestor email address? So I can
check for that and if it matches certain email list I can disable
autoreply

Thanks

if you have already a Ticket object named “$TicketObj” you can get a comma
separated string of all requestor’s email addresses with

$TicketObj->RequestorAddresses()

regards,
Dirk.