I’m searching for a way to disable auto reply to user if they are not in
the RT DB
I think I had to create a custom action to do it
where can i get some info about custom condition/action how to do it and
what are the
variable I can use ?
I think I should modify the scrip "On Create Autoreply To Requestors"
can you give me some tips ?
Cordialement / Greetings