Disable auto reply if user not in RT database

Hi everyone,
I’m searching for a way to disable auto reply to user if they are not in
the RT DB
I think I had to create a custom action to do it
where can i get some info about custom condition/action how to do it and
what are the
variable I can use ?
I think I should modify the scrip "On Create Autoreply To Requestors"
can you give me some tips ?
thanks

Cordialement / Greetings

Georghy a �crit :

Hi everyone,
I’m searching for a way to disable auto reply to user if they are not
in the RT DB
I think I had to create a custom action to do it
where can i get some info about custom condition/action how to do it
and what are the
variable I can use ?
I think I should modify the scrip "On Create Autoreply To Requestors"
can you give me some tips ?
thanks

Or is it possible to create user automaticaly or via an email send by
Administrator with check box “Give acces to RT to this user” unchecked
The main goal is the user created will not have any response and cannot
create ticket on RT via mail and cannot acces RT web page

Cordialement / Greetings