Dis-allowing ticket Comment

RT Users
1

Hi to all;

I’m trying to configure RT to avoid ticket owner to use Comment instead of Reply. I already set a policy and removed “Comment on Ticket” in the Group Policy but still the ticket owner can “Comment on Ticket”. Is there anything I need to removed other that that.

Thanks,

Mike

2

Hi,

Probably owner has ModifyTicket right and that gives him right to
comment, however it’s hard to own a ticket when you can not change
status. So you can do this only with a hack.On Tue, Nov 2, 2010 at 10:18 AM, Michael P. Carel mikecarel@yahoo.com wrote:

Hi to all;

I’m trying to configure RT to avoid ticket owner to use Comment instead of Reply. I already set a policy and removed “Comment on Ticket” in the Group Policy but still the ticket owner can “Comment on Ticket”. Is there anything I need to removed other that that.

Thanks,

Mike

Best regards, Ruslan.