Hi All,
I am using the RT::Extension::SLA module, which is working great. I am trying to figure out how to do something seemingly simple. I would like the Custom SLA field to display globally on RT At A Glance and pretty much everywhere so that people can use that information to prioritize. I found some docs for RT 3.6.2 but it was different; I know how to edit my own view and see them I just don’t know how to make that the default view.
TIA,
Steve
Steve,
I have done this for a couple of queries. You can modify the default
fields to be automatically listed as display fields in the Query Builder
tool by going to /RTHome/etc and chaning the RT_SiteConfig.pm file and
making your changes. When I did this, I wanted the minimum fields that
99% of my users used to be automatic. It takes “FOREVER” to add and
subtract a field one entry at a time so this saved my users a great deal
of time. I included a Custom Field in that list.
You can also modify certain default Queries. I modified “Quicksearch”
and “MySupportQueues” by copying the /share/html/whatever to a local
version and then making my changes. Find out where the query you want to
change exists and copy it to “local” and then change it. Hope this
helps. OH. Be smart and keep a copy of your changes for the next upgrade.
Kenn
LBNLOn 2/23/2009 9:52 AM, Steve O’Brien wrote:
Hi All,
I am using the RT::Extension::SLA module, which is working great. I am
trying to figure out how to do something seemingly simple. I would like
the Custom SLA field to display globally on RT At A Glance and pretty
much everywhere so that people can use that information to prioritize.
I found some docs for RT 3.6.2 but it was different; I know how to edit
my own view and see them I just don�t know how to make that the default
view.TIA,
Steve
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