Difficulty with the mailgate after upgrade to 3.6.1

Hi all,

I’ve been running version 3.6.0rc2 for some time with

Apologies for the abortive post…

I’ve been running 3.6.0rc2 for some time with good success, and
interested in the new features as well as wanting to settle on a
release instead of sticking with an RC, I upgraded to 3.6.1 yesterday.
For the most part everything went smoothly enough, but somewhere
along the way our mailgate broke. I’m receiving the classic:

RT could not load a valid user, and RT’s configuration does not allow
for the creation of a new user for this email
(alegititimateaddress@example.com).

You might need to grant ‘Everyone’ the right ‘CreateTicket’ for the
queue Tier II Support.

I’ve verified that ‘Everyone’ has the right to CreateTicket both
globally and specific to the queue in question. I’m having
difficulties squeezing out a more detailed error. When I test
rt-mailgate from the command line, there are no unique complaints
sending to stdout, but of course the same error shows up in the RT
administrators mail box, in the apache logs, and in syslog.

Anyone have an idea of what might have gone awry here?

Thanks in advance,

-FCOn 8/9/06, Frances Albemuth frances.cincinattus@gmail.com wrote:

Hi all,

I’ve been running version 3.6.0rc2 for some time with

Check if mailgate command uses --action argument.On 8/9/06, Frances Albemuth frances.cincinattus@gmail.com wrote:

Apologies for the abortive post…

I’ve been running 3.6.0rc2 for some time with good success, and
interested in the new features as well as wanting to settle on a
release instead of sticking with an RC, I upgraded to 3.6.1 yesterday.
For the most part everything went smoothly enough, but somewhere
along the way our mailgate broke. I’m receiving the classic:

RT could not load a valid user, and RT’s configuration does not allow
for the creation of a new user for this email
(alegititimateaddress@example.com).

You might need to grant ‘Everyone’ the right ‘CreateTicket’ for the
queue Tier II Support.

I’ve verified that ‘Everyone’ has the right to CreateTicket both
globally and specific to the queue in question. I’m having
difficulties squeezing out a more detailed error. When I test
rt-mailgate from the command line, there are no unique complaints
sending to stdout, but of course the same error shows up in the RT
administrators mail box, in the apache logs, and in syslog.

Anyone have an idea of what might have gone awry here?

Thanks in advance,

-FC

On 8/9/06, Frances Albemuth frances.cincinattus@gmail.com wrote:

Hi all,

I’ve been running version 3.6.0rc2 for some time with


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