All,
People at work are wanting me to modify RT so that the one-time CC options
on ticket replies are instead full CCs. That is, anyone added there is
CC-ed on the full ticket rather than on just the transaction being made. No
one wants to use the ‘people’ tab, and one-time CC-ing isn’t something
anyone expects to use.
I know, in theory, how to make such a change now. What I’m wondering is how
hard it might be. If anyone has ever done this before, can you give an idea
of what is involved? The UI is one part, but what behind-the-scenes changes
might I have to make? Is it as simple as changing an argument, or much
worse? Am I changing the plate on an electrical outlet, or tearing down
half the wall to change all the wiring?
Alex Hall
Automatic Distributors, IT department
ahall@autodist.com
Hi Alex,On Tue, Oct 25, 2016 at 1:55 PM, Alex Hall ahall@autodist.com wrote:
I know, in theory, how to make such a change now. What I’m wondering is how
hard it might be. If anyone has ever done this before, can you give an idea
of what is involved? The UI is one part, but what behind-the-scenes changes
might I have to make? Is it as simple as changing an argument, or much
worse? Am I changing the plate on an electrical outlet, or tearing down half
the wall to change all the wiring?
You could leverage a callback. Ticket/Update.html has a callback named
BeforeDisplay. I don’t know if that callback fires before the
transactions are created or not - that would be the question.
If it does fire before the transactions, then you could look at the
submitted ticket/txn data manipulate the ARGSRef to remove the
one-time ccs and add them in as ccs (if they aren’t already ccs.)
I’m not sure the best way to go forward if the BeforeDisplay fires
after the txns are created.
-m