Different status' in 3.6.1

I dug through old e-mails around here over the last couple of days in an attempt
to get custom status’ to work.

One e-mail said to create a Queue_Local.pm and make adjustments/additions there.
I’ve tried every combination known to man, but cannot get any status to change.
I got desperate and directly edited Queue_Overlay, but that too has not worked.
I have stopped and started the apache server each time a change is made, and
have double-checked ownerships and permissions.

Ticket_Overlay.pm’s code appears to hard-code status’ now.

Additional insight would be much appreciated.

Thanks folks!

Judson Main

I don’t quite understand what are you after, do you want to add another
Status ?? if yes then you need to look in RT_Config.pm
@ActiveStatus = qw(new open stalled) unless @ActiveStatus;
@InactiveStatus = qw(resolved rejected deleted) unless @InactiveStatus;
Copy whatever the appropriate for you to RT_SiteConfig.pm and add your
custom status: ie
@ActiveStatus = qw(new open stalled newstatus) unless @ActiveStatus;

Regards;
Roy
Judson Main wrote:

Ah! That’s exactly what I was looking for. The original e-mail
discussing changing status’ talked only about /opt/rt3/lib/RT/Queue_Overlay.pm
and making a local file called Queue_Local.pm and doing essentially what
you just outlined. Apparently between that version and 3.6.1 there was a
change.

THANKS!

JudOn Tue Sep 26 9:29 , Roy El-Hames rfh@pipex.net sent: I don’t quite understand what are you after, do you want to add another Status ?? if yes then you need to look in RT_Config.pm @ActiveStatus = qw(new open stalled) unless @ActiveStatus; @InactiveStatus = qw(resolved rejected deleted) unless @InactiveStatus; Copy whatever the appropriate for you to RT_SiteConfig.pm and add your custom status: ie @ActiveStatus = qw(new open stalled newstatus) unless @ActiveStatus; Regards; Roy Judson Main wrote:

I dug through old e-mails around here over the last couple of days in an attempt
to get custom status’ to work.

One e-mail said to create a Queue_Local.pm and make adjustments/additions there.
I’ve tried every combination known to man, but cannot get any status to change.
I got desperate and directly edited Queue_Overlay, but that too has not worked.
I have stopped and started the apache server each time a change is made, and
have double-checked ownerships and permissions.

Ticket_Overlay.pm’s code appears to hard-code status’ now.

Additional insight would be much appreciated.

Thanks folks!

Judson Main


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