Different rights in queues for different unprivilegedusers

RT Users
1

Only idea so far is: make them priviledged, and grant them only needed rights to specific queues.

Another idea: how do they create ticket? Webui or mail? If mail you could some magic on mailer level?!

----- Originalnachricht -----

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael KuehneVon: rt-users-bounces@lists.bestpractical.com rt-users-bounces@lists.bestpractical.com
An: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Gesendet: Fri May 21 12:47:51 2010
Betreff: [rt-users] Different rights in queues for different unprivilegedusers

Hello,
I want to create some unprivileged users and get rights for create
ticket to everyone to different queues. If I have two unprivileged
users: user1 and user2, and two queues: queue1 and queue2, I would like
that user1 can only create tickets on queue1 and user2 con only create
tickets on queue2.
I have seen that when I configure the rights for a queue, I can
configure the rights for all the unprivileged users, but not for one of
them.
I think that the best think to do that is to add an unprivileged user to
a group and assign the rights to the group, but I can’t add unprivileged
users to a group.

Somebody can help me?

I’m using RT version 3.6.3

Best regards

…
/ / Oriol Martí i Bonvehí
C E / S / C A Departament de Sistemes i Xarxes
/_/ Centre de Supercomputació de Catalunya

Gran Capità, 2-4 (Edifici Nexus) · 08034 Barcelona
T. 93 205 6464 (ext. 505) · F. 93 205 6979 · omarti@cesca.cat
…

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

2

Hello,
to make privileged the users it can be a solution, but when I’m login
with a privileged user the interface is very different, and for me is
more interesting the unprivileged user.
The users create tickets by the webui, no by mail.

Somebody knows how can I have the unprivileged webui to a privileged user?

THX!On 21/05/10 14:39, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote:

Only idea so far is: make them priviledged, and grant them only needed
rights to specific queues.

Another idea: how do they create ticket? Webui or mail? If mail you
could some magic on mailer level?!

----- Originalnachricht -----
Von: rt-users-bounces@lists.bestpractical.com
rt-users-bounces@lists.bestpractical.com
An: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Gesendet: Fri May 21 12:47:51 2010
Betreff: [rt-users] Different rights in queues for different
unprivilegedusers

Hello,
I want to create some unprivileged users and get rights for create
ticket to everyone to different queues. If I have two unprivileged
users: user1 and user2, and two queues: queue1 and queue2, I would like
that user1 can only create tickets on queue1 and user2 con only create
tickets on queue2.
I have seen that when I configure the rights for a queue, I can
configure the rights for all the unprivileged users, but not for one of
them.
I think that the best think to do that is to add an unprivileged user to
a group and assign the rights to the group, but I can’t add unprivileged
users to a group.

Somebody can help me?

I’m using RT version 3.6.3

Best regards

–
…
__
/ / Oriol Martí i Bonvehí
C E / S / C A Departament de Sistemes i Xarxes
/_/ Centre de Supercomputació de Catalunya

Gran Capità, 2-4 (Edifici Nexus) · 08034 Barcelona
T. 93 205 6464 (ext. 505) · F. 93 205 6979 · omarti@cesca.cat
…

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann
(Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke,
Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz:
Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878,
Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz:
Contern/Luxemburg, Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne

…
/ / Oriol Martí i Bonvehí
C E / S / C A Departament de Sistemes i Xarxes
/_/ Centre de Supercomputació de Catalunya

Gran Capità, 2-4 (Edifici Nexus) · 08034 Barcelona
T. 93 205 6464 (ext. 505) · F. 93 205 6979 · omarti@cesca.cat
…

3

Oriol,

Don’t get caught up in the term “Unprivileged”. You can have ALL your users
as “Privileged” and not give them any rights and have the same thing. I
suspect what you will need to do is make all your Users “Privileged” and
create a couple “User-defined” groups with very limited rights and use
those groups for this purpose.

Kenn
LBNL2010/5/25 Oriol Martí omarti@cesca.cat

Hello,
to make privileged the users it can be a solution, but when I’m login with
a privileged user the interface is very different, and for me is more
interesting the unprivileged user.
The users create tickets by the webui, no by mail.

Somebody knows how can I have the unprivileged webui to a privileged user?

THX!

On 21/05/10 14:39, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote:

Only idea so far is: make them priviledged, and grant them only needed
rights to specific queues.

Another idea: how do they create ticket? Webui or mail? If mail you could
some magic on mailer level?!

----- Originalnachricht -----
Von: rt-users-bounces@lists.bestpractical.com
rt-users-bounces@lists.bestpractical.comrt-users-bounces@lists.bestpractical.com
An: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.comrt-users@lists.bestpractical.com
Gesendet: Fri May 21 12:47:51 2010
Betreff: [rt-users] Different rights in queues for different
unprivilegedusers

Hello,
I want to create some unprivileged users and get rights for create
ticket to everyone to different queues. If I have two unprivileged
users: user1 and user2, and two queues: queue1 and queue2, I would like
that user1 can only create tickets on queue1 and user2 con only create
tickets on queue2.
I have seen that when I configure the rights for a queue, I can
configure the rights for all the unprivileged users, but not for one of
them.
I think that the best think to do that is to add an unprivileged user to
a group and assign the rights to the group, but I can’t add unprivileged
users to a group.

Somebody can help me?

I’m using RT version 3.6.3

Best regards

–
…
__
/ / Oriol Martí i Bonvehí
C E / S / C A Departament de Sistemes i Xarxes
/_/ Centre de Supercomputació de Catalunya

Gran Capità, 2-4 (Edifici Nexus) · 08034 Barcelona
T. 93 205 6464 (ext. 505) · F. 93 205 6979 · omarti@cesca.cat
…

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann
(Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian
Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen,
Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich
haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg,
Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne

–
…
__
/ / Oriol Martí i Bonvehí
C E / S / C A Departament de Sistemes i Xarxes
/_/ Centre de Supercomputació de Catalunya

Gran Capità, 2-4 (Edifici Nexus) · 08034 Barcelona
T. 93 205 6464 (ext. 505) · F. 93 205 6979 · omarti@cesca.cat
…

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com