Different rights in queues for different unprivileged users

Hello,
I want to create some unprivileged users and get rights for create
ticket to everyone to different queues. If I have two unprivileged
users: user1 and user2, and two queues: queue1 and queue2, I would like
that user1 can only create tickets on queue1 and user2 con only create
tickets on queue2.
I have seen that when I configure the rights for a queue, I can
configure the rights for all the unprivileged users, but not for one of
them.
I think that the best think to do that is to add an unprivileged user to
a group and assign the rights to the group, but I can’t add unprivileged
users to a group.

Somebody can help me?

I’m using RT version 3.6.3

Best regards


/ / Oriol Mart� i Bonveh�
C E / S / C A Departament de Sistemes i Xarxes
/_/ Centre de Supercomputaci� de Catalunya

Gran Capit�, 2-4 (Edifici Nexus) � 08034 Barcelona
T. 93 205 6464 (ext. 505) � F. 93 205 6979 � omarti@cesca.cat

Hello,
I want to create some unprivileged users and get rights for create
ticket to everyone to different queues. If I have two unprivileged
users: user1 and user2, and two queues: queue1 and queue2, I would like
that user1 can only create tickets on queue1 and user2 con only create
tickets on queue2.
I have seen that when I configure the rights for a queue, I can
configure the rights for all the unprivileged users, but not for one of
them.
I think that the best think to do that is to add an unprivileged user to
a group and assign the rights to the group, but I can’t add unprivileged
users to a group.

Somebody can help me?

I’m using RT version 3.6.3

Best regards

Hi

my solution to this one was to create groups with the appropriate
rights, temporarily give privileges to the user(s), add the user(s) to
the group, and remove privileges from the user(s).

I am not sure that it was designed this way on purpose in RT but it works.

I am using RT 3.6.10

Regards
Gerard