Is it possible to configure RT so that not all keywords for a
queue are visible when creating a new ticket?
I think of a multi selection list for a keyword "found in version"
and another keyword “fixed in version”. The “fixed in version” keyword
should be displayed when a new ticket is created, so that the
user doesn’t select in the wrong list.
So when resolving a ticket it would be helpful to have some
other keywords displayed in the same dialog to enter a comment
and select the “fixed in version” keyword.