How do I tell RT to send out a different autoreply if it detects that
the ticket was created via email ? I’m running RT 3.4.1. I probably
would need to delete the global autoreply scrip but I need some pointers
on how to set custom conditions on the 2 autoreply scrips (1 for web
creation and 1 for the email creation).
Any help would be greatly appreciated.
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