Different autoreply if the ticket is created via email

Hi All,

How do I tell RT to send out a different autoreply if it detects that
the ticket was created via email ? I’m running RT 3.4.1. I probably
would need to delete the global autoreply scrip but I need some pointers
on how to set custom conditions on the 2 autoreply scrips (1 for web
creation and 1 for the email creation).

Any help would be greatly appreciated.

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I had to get RT to send out a different autoreply when a ticket was created
in a specific group. basically i took the global autoreply scrip out,
created a new scrip for that group, then put the standard scrip in each
other group.

easiest way to do it i think would be set it up so all email tickets go in a
different group, then you can have a specific reply for that group.

Andrew Xenides
Web Developer
EscapeNet
465 South Road
Keswick SA 5035
T: (08) 8292 5200
F: (08) 8292 5299
E: andrew@staff.esc.net.au
W: http://www.esc.net.auFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Mai Le
Sent: Wednesday, 6 April 2005 10:53 AM
To: rt-users
Subject: [rt-users] Different autoreply if the ticket is created via email

Hi All,

How do I tell RT to send out a different autoreply if it detects that the
ticket was created via email ? I’m running RT 3.4.1. I probably would need
to delete the global autoreply scrip but I need some pointers on how to set
custom conditions on the 2 autoreply scrips (1 for web creation and 1 for
the email creation).

Any help would be greatly appreciated.
CONFIDENTIALITY NOTICE: The information contained in this message and or
attachments is intended only for the person or entity to which it is
addressed and may contain confidential and/or privileged material. Any
review, retransmission, dissemination, copying, or other use of this
information by persons or entities other than the intended recipient is
prohibited. If you received this e-mail or its attachments in error, please
contact the sender and delete the material from any system and destroy any
copies.

Check out Anytransactionsource on the wiki.bestpractical.com ->
contributions. Look in the conditions area.

OnCreate external detects email ticket create and OnCreate Internal is a
web create. It also adds the same for Correspond

Anthony Meo
Partner Integration Engineer

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Mai LeSent: Tuesday, April 05, 2005 9:23 PM
To: rt-users
Subject: [rt-users] Different autoreply if the ticket is created via
email

Hi All,

How do I tell RT to send out a different autoreply if it detects that
the ticket was created via email ? I’m running RT 3.4.1. I probably
would need to delete the global autoreply scrip but I need some pointers
on how to set custom conditions on the 2 autoreply scrips (1 for web
creation and 1 for the email creation).

Any help would be greatly appreciated.

CONFIDENTIALITY NOTICE: The information contained in this message and or
attachments is intended only for the person or entity to which it is
addressed and may contain confidential and/or privileged material. Any
review, retransmission, dissemination, copying, or other use of this
information by persons or entities other than the intended recipient is
prohibited. If you received this e-mail or its attachments in error,
please contact the sender and delete the material from any system and
destroy any copies.