Hi,
Status:
-SuSE Linux 7.2
-rt-2-0-8
-mysql
Question:
What is the main difference between the status “dead” and “resolved”. With both stats the tickets are still saved in the database. Are dad-tickets deleted after a preefined time period?
tnx for help
Mit freundliche Grüßen - With kind regards
Florian Ramsbeck
Operating, Data Center
Consors Discount-Broker AG, Deutschherrnstraße 15 - 19, D-90429 Nürnberg
Telefon: +49 (0) 9 11/3 69-2397, Telefax: +49 (0) 9 11/3 69-2315
Florian.Ramsbeck@Consors.de
Florian,
resolved tickets are tickets on which work has been ended succesfuly.
If for example (stupid) your client gets run over by a bus, you would
put that ticket to dead, since lets say his company shuts down after
that, and you will never actually resolve the issue(s) with your client.
All tickets, no matter what the status is are always kept in the
database, deleting dead tickets is possible (look in the add-ons
directory), but that breaks the principle of relation databases.
Regards,
Alesh
Florian Ramsbeck wrote: