Difference between comment and reply?

RT Users
1

What’s the difference between ‘comment’ and ‘reply’? If I’m disabling
all scrips (the users at my company want to make use RT as a completely
web based application) and all users are internal, is there a difference
at all?

Thanks!

Colleen Noonan

2

What’s the difference between ‘comment’ and ‘reply’?

The user who requested the ticket can see replies but not comments.

If I’m disabling all scrips (the users at my company want to make use
RT as a completely web based application)

What do these two things have to do with each other (web-based and
disabling scrips)?

-Robin

Robin Powell's Old Home Page BTW, I’m male, honest.
le datni cu djica le nu zifre .iku’i .oi le so’e datni cu to’e te pilno
je xlali – RLP http://www.lojban.org/

3

-----Original Message-----
From: Robin Lee Powell [mailto:rlpowell@digitalkingdom.org]
Sent: Wednesday, May 01, 2002 12:32 PM
To: rt-users@lists.fsck.com
Subject: Re: [rt-users] difference between comment and reply?

What’s the difference between ‘comment’ and ‘reply’?

The user who requested the ticket can see replies but not comments.

Thanks!

If I’m disabling all scrips (the users at my company want to make
use
RT as a completely web based application) and all users are
internal, is > >there a difference at all?

What do these two things have to do with each other (web-based and
disabling scrips)?

All users are internal and mail is not being sent to any, so I was
wondering if there was any real difference between ‘comment’ and ‘reply’
for these users.

–Colleen

4

Yesterday Colleen wrote:

Robin Lee Powell wrote:

What’s the difference between ‘comment’ and ‘reply’?

The user who requested the ticket can see replies but not comments.

Thanks!

There’s two senses of “see” there:

1 Scrips would typically be set up so that requestors are e-mailed
replies but not comments.

2 Permissions would typically be set up so that external requestors
don’t see comments in the web interface, but internal staff do.

If I’m disabling all scrips (the users at my company want to make
use RT as a completely web based application) and all users are
internal, is there a difference at all?

What do these two things have to do with each other (web-based and
disabling scrips)?

All users are internal and mail is not being sent to any, so I was
wondering if there was any real difference between ‘comment’ and ‘reply’
for these users.

I think there isn’t a difference in your case: no scrips means neither
comments nor replies are being sent to anybody, and no external users
means nobody doesn’t see comments.

Smylers
GBdirect