Difference between Cc and AdminCc (or, Cc is not getting mail)

RT Users
1

Hi,

I wonder what exactly is the difference between Cc’s and AdminCc’s
in terms of getting mail.

I have the following global scrips :

[ ] OnCreate AutoreplyToRequestors with template Autoreply
[ ] OnCorrespond NotifyAllWatchers with template Correspondence
[ ] OnComment NotifyAdminCcsAsComment with template AdminComment
[ ] OnComment NotifyOtherRecipientsAsComment with template Correspondence
[ ] OnCorrespond NotifyOtherRecipients with template Correspondence
[ ] OnCreate NotifyAllWatchers with template Transaction

I thought that this means that when I make a comment, Cc’s would get
mail, but the Cc’s are not getting mail. Nothing relevant is in the
RT log. Is the scrip settings above wrong if I want Cc’s to get mail
on comment? (or have I misunderstood the functionality of “comment”?)

Thanks very much in advance,

Ambrose Li a.c.li@ieee.org

2

Hi,

I wonder what exactly is the difference between Cc’s and AdminCc’s
in terms of getting mail.

I have the following global scrips :

OnCreate AutoreplyToRequestors with template Autoreply
OnCorrespond NotifyAllWatchers with template Correspondence
OnComment NotifyAdminCcsAsComment with template AdminComment
OnComment NotifyOtherRecipientsAsComment with template Correspondence
OnCorrespond NotifyOtherRecipients with template Correspondence
OnCreate NotifyAllWatchers with template Transaction

I thought that this means that when I make a comment, Cc’s would get
mail, but the Cc’s are not getting mail. Nothing relevant is in the
RT log. Is the scrip settings above wrong if I want Cc’s to get mail
on comment? (or have I misunderstood the functionality of “comment”?)

Thanks very much in advance,

Having just finally got my head round these:

You have two scrips which trigger on ‘comment’. One sends to AdminCCs and
the other sends to OtherRecipients - which are those addresses specified
on the CC or BCC lines in the web reply/comment form.

For CCs to see comments you would need to have:

OnComment NotifyCcsAsComment with template Correspondence

as well. Now in my basic RT, I don’t have that ScripAction (or
NotifyCcAndAdminCcsAsComment which would do here) so you’ll have to insert
suitable lines into the database to create it. (all the Notify actions are
calls to Notify.pm or NotifyAsComment.pm with suitable arguments).

John