Diable requestor notification

need to disable the notification sent to the requester for one queue,

the only way i can accomplish this is if i remove the global scrips from
this queue and add the notify scrip for all the other queues or is there
a better way

Hi Chaim.

Chaim Rieger wrote:

need to disable the notification sent to the requester for one queue,

the only way i can accomplish this is if i remove the global scrips
from this queue and add the notify scrip for all the other queues or
is there a better way

I assume you mean when a ticket is created.
You could add a condition to the global scrip that returns 0 for your
particular queue.

EG. edit the "On Create Autoreply To Requestors with template Autoreply"
Change the condition to ‘User Defined’

/~~~~~~~~~~~~~~~~~~~~~
Description: whatever
Condition: User Defined
Action: Autoreply To Requestors
Template: Global template: Autoreply
Stage: TransactionCreate

Custom condition:
if ( $self->TransactionObj->Type eq “Create” ) {
if ( $self->TicketObj->QueueObj->Name eq ‘yourqueue’ ) {
return 0;
}
return 1;
}

Custom action preparation code:
Custom action cleanup code:

Hope this works for you :slight_smile:
Kind regards.
Luke.


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