need to disable the notification sent to the requester for one queue,
the only way i can accomplish this is if i remove the global scrips from
this queue and add the notify scrip for all the other queues or is there
a better way
Hi Chaim.
Chaim Rieger wrote:
need to disable the notification sent to the requester for one queue,
the only way i can accomplish this is if i remove the global scrips
from this queue and add the notify scrip for all the other queues or
is there a better way
I assume you mean when a ticket is created.
You could add a condition to the global scrip that returns 0 for your
particular queue.
EG. edit the “On Create Autoreply To Requestors with template Autoreply”
Change the condition to ‘User Defined’
/~~~~~~~~~~~~~~~~~~~~~
Description: whatever
Condition: User Defined
Action: Autoreply To Requestors
Template: Global template: Autoreply
Stage: TransactionCreate
Custom condition:
if ( $self->TransactionObj->Type eq “Create” ) {
if ( $self->TicketObj->QueueObj->Name eq ‘yourqueue’ ) {
return 0;
}
return 1;
}
Custom action preparation code:
Custom action cleanup code:
Hope this works for you 
Kind regards.
Luke.
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