–Am Freitag, 23. Mai 2003 16:24 Uhr -0400 schrieb Jesse Vincent
This isn’t a formal pre-release of RT 3.0.3, but a snapshot that fixes
some of the utf8 issues in RT 3.0.2 that have been biting
western-european users. If you don’t have utf8-issues that you need to
deal with ASAP, hold off a bit.
I have still the same issues as decribed earlier and I can now fuzzily
reproduce them (see below)
From an earlier posting of mine:
So I start with my config:
RT: Version 3.0.2++
OS: Debian Linux Woody
Apache: 1.3.26 with SSL
DBS. mysql 3.23
sbin/rt-testdepedencies happy with all installed perl-libs
my issues (please add your’s and your comments):
- from time to time incoming (non-utf8) Email will not be converted any
more to utf8. It will though be marked as being converted, but in real
contain ISO-character-encodings. I have to be vague here, because I
cannot reproduce any trigger of this behaviour. But if this happens, it
seems to stick for one apache process.
allow from all
@EmailInputEncodings = qw(utf-8 iso-8859-1 us-ascii) unless
Set($EmailOutputEncoding , ‘iso-8859-15’);
REPRODUCTION OF PROBLEM:
I attach a digest with mails I send one after another to the rt-system and
they get queued into one queue, each as a new ticket.
The first two tickets are displayed correctly.
After the third or fourth ticket arrived, the subject field in the web
display (ticket history is garbled and shows "Subject: test
Ã?Ã¶Ã?Ã?Ã?Ã?Ã?Ã?â?¬ " (The concrete garbage depend on the browser you use
BUT: If you go to the “The Basics” panel, the subject shows ok. So does the
subject of the Auto-Reply the user receives per Email.
If I do further send the same message (I sometimes varied the number of
line breaks at the end of the message), I arrive to different states, in
A) Some of the messages arrive intact
B) Some of the messages have garbled subjects
C) Some of the messages have garbled bodies (This then also applies to the
autoreplies which cite the body by including Transaction->Content into the
I even observed the case that there was an alternation (Ticket 2n =>
garbled Subject, Ticket 2n+1 => garbled body)
So you might be able to reprduce the thing at your site.
If not I will be glad to provide you with further infos you need (queue
config, scrips a.s.o)