Development & Development Tools RT

petr0707 · May 30, 2018, 8:16am

Hello, do they have any tools for developing, debugging, and finding bugs in RT? I would like to edit some things in the RT or correct some errors, but I do not know how to debug RT or trace. What tools do you use? Thank you

GreenJimll · May 30, 2018, 8:52am

Mostly the web server logs. If the normal level of logging doesn’t show up the issues, I turn the debug options on in RT_SiteConfig.pm and maybe even slip in some extra debugging statements in a local copy of the affected script.

petr0707 · May 30, 2018, 9:17am

How can I trace behavior inside the affected script?

GreenJimll · May 30, 2018, 9:45am

By reading through the script logic and then putting debugging statements in as required to log variables of interest until you home in on the function with the bug. This is the same way most web based applications are debugged - its not an RT specific thing.

petr0707 · May 30, 2018, 1:32pm

How can I perl script simply write to the RT debug log? In RT_SiteConfig.pm I have this set.

Set($LogToSyslog, “debug”);
Set($LogToFileNamed, ‘rt.log’);
Set($LogDir, ‘/opt/rt4/var/log’);

Thank you